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Lead day-to-day delivery of Service Desk, Desktop Support, and IT Asset Management for a statewide managed IT services contract. Own SLA/KPI performance, work order processes, reporting, staffing, vendor/subcontractor oversight, ServiceNow and CCaaS integrations, compliance with state security standards, and client/stakeholder engagement to ensure contractual obligations and continuous improvement.

Provide 24x7 Tier II technical support for CBP users: troubleshoot hardware, Windows, Office 365, AD, VPN, MDM, PIV access; manage incidents in ServiceNow; perform remote installations, meet SLA targets, and escalate complex issues.

Operate and maintain global LAN/WAN for USSOCOM and deployed forces: monitor networks, troubleshoot and escalate issues, manage IDS/firewalls/VPNs, document configurations and inventories, perform upgrades, create monitoring reports, and support engineering and project work.

Develop and maintain user interfaces and interactive web applications, ensuring usability and accessibility while collaborating with design and backend teams. Lead technical deliverables and optimize front-end performance in an Agile environment.

The Database Engineer will design and maintain database systems, optimize queries, support data integrity, and implement backup strategies in a mission-critical environment.

Provide senior-level network engineering and design for a multi-enclave federal environment. Design, install, maintain, and troubleshoot complex LAN/WAN networks, perform architecture and feasibility studies, provide Tier 3 issue resolution, and support secure systems including TACLANE and classified enclaves.

The Senior Back End Developer designs, builds, and maintains scalable infrastructure in cloud environments, and develops RESTful APIs, focusing on automation and system efficiency with strong experience in Python and DevSecOps practices.

The Senior Director of Business Development will lead business growth initiatives for DHS, managing pipelines, pursuing opportunities, and building customer relationships.

Lead and manage 24x7x365 NOC and network operations for distributed enterprise environments. Oversee monitoring, incident response, ticketing workflows, change management, SLAs, RCAs, staffing, training, service deployments, and process/automation improvements while coordinating with engineering, firewall, ISP/OSP, and customer teams.

Design, develop, and maintain SharePoint solutions and web applications, ensuring security and collaboration for mission support. Requires technical skills in SharePoint, web development, and portal integration.