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Owns the London and South region end to end, driving chair recruitment and launches, lead conversion, member growth, retention, referrals, market development, and local community engagement. Builds relationships with executives, SME owners, chairs, and members while identifying future chairs and supporting coaching and group development. This field-based role requires regular regional and UK-wide travel, including attendance at mandatory in-person meetings and events.

Provides technical support and customer service for Vistage’s online platforms, mobile apps, events, and scheduling tools. Responds to users through phone, email, chat, and member websites; troubleshoots browser, connectivity, login, performance, and integration issues; documents and escalates cases in Salesforce; creates support documentation; trains users; and participates in an after-hours on-call rotation. Supports both external members and internal staff, including backup helpdesk assistance.

Manages membership applications, transitions, cancellations, and records in Salesforce. Responds to member and Chair inquiries, resolves billing and membership issues with Finance and service teams, processes compensation and sponsorship changes, generates reports, audits data, and supports process improvements and administrative projects.

Processes international accounts receivable activities, including member account setup, invoicing, payments, refunds, deposits, cash receipts, adjustments, and account updates. Maintains accurate billing records across currencies and regulatory requirements, supports EDI processing, sends invoices and receipts, and resolves billing questions with Member Services. Requires at least one year of accounts receivable experience, strong organization, communication, and customer service skills.

Source, qualify, and manage senior executive candidates through Vistage’s high-touch selection process. Build and nurture candidate pipelines, conduct behavioral and performance-based interviews, communicate the Executive Coaching opportunity, manage offers and onboarding steps, and maintain accurate CRM records. Partner with regional leaders and existing Chairs while representing Vistage within executive communities. The role requires relationship-building, persuasive communication, sourcing expertise, negotiation, and autonomous pipeline management.

Lead growth strategy and execution for Vistage leadership development programs. Responsibilities include building portfolio roadmaps, launching product enhancements, improving adoption and retention, developing lifecycle and regional growth strategies, coordinating campaigns and community activation, and partnering with Chairs, CEOs, marketing, communications, and internal teams to drive measurable growth.

Manages customer service, onboarding, retention, and relationship development for C-level clients and members. Serves as a primary contact for UK Chairs and membership, resolves issues, conducts exit interviews, supports Vistage initiatives, and identifies retention opportunities. The role requires phone-based communication, conflict resolution, Salesforce use, cross-functional collaboration, and occasional travel to meetings and events.

Analyst, Strategic Finance supports strategic decision-making through financial modeling, forecasting, variance analysis, reporting, valuation, M&A due diligence, acquisition financing, and executive insights. The role owns financial management for revenue and cost categories, prepares reports for executives, private equity investors, and board members, and contributes to annual planning and investment processes. It also analyzes data from multiple sources and partners with business leaders on FP&A matters.

Provides operational, administrative, and customer support across member programs, including responding to inquiries, onboarding members and Chairs, driving resource adoption, tracking engagement metrics, preparing communications, coordinating webinars, maintaining platform content, gathering feedback, and managing cross-functional follow-ups.