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Responsible for quality assurance within an engineering team by developing automated tests and maintaining test strategies. The role includes diagnosing issues, participating in collaborative testing sessions, documenting processes, and improving testing practices. Works closely with the team to ensure effective communication and integration of quality standards across the application stack.
The Resolution Specialist is responsible for resolving past due loan balances by providing personalized service to members, collecting payments, assessing members' financial situations, and offering resolution options. They ensure compliance with regulatory guidelines while maintaining effective partnerships with team members and other departments to minimize losses for the credit union.
Develops and maintains software applications for credit union services, focusing on full stack development including database design, API implementations, and front-end UI. Engages in best practices, code reviews, and research for new software products, while mentoring junior engineers.
The Marketing Automation Manager develops and maintains marketing automation systems, focusing on lead generation and data management. Responsibilities include executing marketing plans, ensuring data hygiene, optimizing automation campaigns, and analyzing data for marketing insights. The role also involves cross-functional collaboration and evaluating new technologies to improve marketing efficiency.
The Title Specialist-1 serves members by assisting with the titling process, ensuring quality service, and maintaining relationships with DMV, dealerships, and insurance companies. Responsibilities include processing title paperwork, managing member accounts, and collaborating with loan officers and branches to secure vehicle collateral.
The Dispute Resolution Specialist provides customer service support by assisting members with card-related claims, utilizing knowledge of Visa Regulations to resolve fraud and non-fraud issues. Responsibilities include investigating claims, gathering evidence, communicating with partners, and ensuring accurate claims submission.
The IT Project Manager will lead project planning, resource allocation, and stakeholder communication for IT projects at the credit union. Key responsibilities include documenting project tasks, assessing departmental needs, organizing change approval meetings, and maintaining project status reports.
The Network Operations Administrator is responsible for the daily operation and administration of Network Infrastructure. Responsibilities include assisting business units, mentoring employees, configuring network equipment, troubleshooting issues, and creating documentation. The role may require occasional travel and requires strong communication and customer service skills.
Serve members and internal customers by assisting in the titling process and maintaining good relationships with DMV, car dealerships, and branch personnel. Responsible for timely and accurate processing of titles and resolving title-related issues.
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