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Supports HR technology systems through configuration, testing, reporting, data validation, troubleshooting, documentation, releases, upgrades, and process improvements. Partners with HR, Technology, Product Management, vendors, and business teams to translate requirements into system solutions. Maintains data integrity, develops reports and dashboards, evaluates AI-enabled capabilities, supports implementations, and provides functional guidance to HRIS administrators.

Leads advanced configuration, integration, optimization, testing, and support for enterprise HR technology systems. Serves as a technical subject-matter expert, architects scalable solutions, resolves complex cross-functional issues, improves data integrity, evaluates AI capabilities, supports implementations and transformations, and advises stakeholders on system roadmaps and process improvements.

Collects delinquent secured and unsecured loans, mortgages, and negative shares while providing compliant resolution options. Responsibilities include negotiating repayment plans and reinstatements, explaining loan modifications and repossession procedures, contacting members by phone and mail, processing payments, documenting collection activity, validating skip-trace results, de-escalating concerns, and protecting confidential information.

Prepare and analyze investment performance, cash flow and funding projections, ALM modeling, portfolio pricing and reporting. Maintain portfolio records and sub-ledgers, ensure regulatory reporting compliance, support credit/investment quality reviews, and assist Finance leadership with forecasts, Asset Liability Committee materials, and loan participation reporting.

Supports sales enablement across branch and service center teams by developing sales plays, coaching tools, communications, incentive-aligned resources, and performance reporting. Partners with Sales Operations, Marketing, Talent Development, and frontline leaders to improve behavior adoption, campaign execution, member outcomes, and sales effectiveness. Analyzes performance trends, identifies skill and adoption gaps, coordinates program launches, gathers field feedback, and recommends actions to reinforce sales behaviors and improve results.

Lead enterprise third-party risk and business continuity programs. Design and test BCP/resilience plans, align with IT/InfoSec recovery, manage TPRM lifecycle, oversee regulatory responses, drive program maturity, and provide executive reporting.

Leads advanced quantitative modeling for credit risk, loan losses, asset-liability management, interest-rate risk, capital stress testing, liquidity, forecasting, and regulatory reporting. Partners with Treasury, Finance, Credit Risk, Accounting, and regulatory teams to develop, validate, monitor, and govern models. Presents findings to executives, board committees, and regulators, provides strategic recommendations, supports pricing and portfolio optimization, and may mentor junior analysts.

Perform daily general ledger reconciliations, prepare and propose adjusting entries, balance transaction reports, and assist with mortgage, card/ATM, payroll, tax, and cash management tasks. Support senior accountants, participate in cross-training, help resolve reconciling items, and contribute to process improvements and team projects.

Lead BSA/AML operations and staff, ensure timely SAR/CTR/314/OFAC reporting, maintain QA and validation, develop procedures and playbooks, support regulatory exams, analyze trends and risks, and advise business units on financial crime mitigation.

Lead product strategy and lifecycle for payments products: define multi-year roadmaps, build business cases, monitor KPIs, influence cross-functional stakeholders, manage vendor/partner relationships, and drive financial and operational outcomes.