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Job SummaryThe HR Systems Analyst III is a systems expert and responsible for advanced configuration, optimization, and ongoing support of HR technology systems to ensure a positive and effective team member experience. This role serves as the subject matter expert for assigned HR systems, with the knowledge and skills to support multiple cross functional areas, translating business needs into scalable system solutions and leading advanced configuration, testing, and implementation efforts. The HR Systems Analyst partners with Product Managers and business leaders to optimize system capabilities, evaluate and identify downstream impacts, guide long-term technology decisions, and improve design and delivery of high-impact solutions to advance system functionality, data integrity, and the user experience across the HR technology ecosystem.Job DescriptionLOCATION
Hybrid (willing to consider full remote)
Mountain America Center
9800 South Monroe Street
Sandy, UT 84070
SCHEDULE:
Monday-Friday
9am-6pm
To be effective, an individual must be able to perform each job duty successfully.
- Establish configuration standards and independently architect highly complex HR technology solutions across multiple functional domains, evaluating enterprise-wide downstream impacts and ensuring scalability, data integrity, security, and alignment with organizational strategy. Partner with Product Management to influence product roadmaps, evaluate future system capabilities, and recommend scalable technology solutions and investments aligned with business strategy. Analyze and lead evaluation of emerging AI capabilities and HR technology trends within HR technology systems, providing expert recommendations regarding adoption, testing functionality, and implementing solutions that improve processes, data insights, and overall team member experience.
- Lead the design and support of highly complex system enhancements, integration, workflow design, integrations, and process automation that affect multiple functions, systems, or business processes.
- Serve as the technical lead for enterprise HR technology initiatives, major implementations, and complex transformation efforts, including initiatives outside the primary area of specialization.
- Resolve highly complex, ambiguous, cross-functional, or enterprise-wide system issues; lead root cause analysis and establish sustainable solutions that address systemic risks and downstream impacts. Advise Product Managers to evaluate and identify opportunities for system improvements, technology utilization, and enhanced team member experience.
- Establish support and execute system updates, testing strategies, releases, and upgrades, including assessment and testing strategy, validation, and deployment activities.
- Establish and design system documentation standards, including business processes, configuration details, and user procedures.
- Lead data integrity by developing audits, validation processes, and ongoing monitoring of system performance.
- Serve as the highest-level functional escalation point for highly complex, recurring, cross-system, and enterprise-wide issues; provide expert consultation, technical direction, and mentoring to HR System Administrators and Analysts. Collaborate and influence cross-functionally with HR, Finance, IT, and other business teams to ensure systems are integrated, aligned, and operating effectively.
- Contribute to broader HR technology initiatives, including system implementations, optimization efforts, and continuous improvement strategies.
- Ability to build and troubleshoot system integrations.
- Serve as a recognized expert across multiple HR technology domains and provide authoritative guidance on system capabilities, architecture decisions, solution design, and cross-functional impacts. Other duties as assigned.
KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience
- Minimum of 6 years of progressive experience supporting HR technology systems or similar platforms.
- Experience configuring and supporting multiple functions within enterprise HR systems such as Workday, LMS platforms, ServiceNow, or similar technologies.
- Demonstrated experience serving as a lead subject matter expert, establishing technical standards, influencing technology decisions, and leading highly complex system implementations, integrations, or transformation initiatives.
Education
Bachelor’s degree in business, human resources, analytics or related field. OR 3 combined years of progressive equivalent experience relevant to functional area.
Computer/Office Equipment Skills
Understanding of HR system and technology concepts, including AI capabilities and their application within HR systems, along with advanced skills in Microsoft Office Suite.
Managerial Responsibility
Has no supervisory/managerial responsibilities
Other Skills and Abilities
- Expert knowledge of HR systems, data structures, and business processes and actively seeks to improve upon existing processes and promotes enhancements that support the business Recognized as a trusted advisor and technical authority for highly complex or high-impact HR technology decisions. Ability to analyze highly complex problems, identify root causes, and implement effective solutions.
- Demonstrated ability to operate with broad autonomy, set technical direction, and lead highly complex priorities with limited guidance.
- Strong critical thinking and problem-solving skills with attention to detail and data accuracy.
- Ability to collaborate and influence across teams and influence stakeholders through clear, professional communication.
- Strong written and verbal communication skills, including the ability to translate technical concepts for non-technical audiences.
- Experience supporting projects, system enhancements, or implementations with moderate complexity.
- Ability to manage multiple priorities and adapt in a fast-paced, evolving environment.
- Demonstrated commitment to maintaining confidentiality and handling sensitive information with discretion.
PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Ability to sit, talk and hear consistently
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally
Environmental
There are no unusual environmental factors (such as a typical office)
Noise Environment
Moderate noise (business office with computers and printers, light traffic)
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
Skills Required
- Minimum six years of progressive experience supporting HR technology systems or similar platforms
- Experience configuring and supporting multiple functions within enterprise HR systems such as Workday, LMS platforms, ServiceNow, or similar technologies
- Experience serving as a lead subject-matter expert and establishing technical standards
- Experience influencing technology decisions and leading complex system implementations, integrations, or transformation initiatives
- Bachelor’s degree in business, human resources, analytics, or a related field, or three combined years of relevant progressive experience
- Understanding of HR systems, technology concepts, AI capabilities, and their application within HR systems
- Advanced Microsoft Office Suite skills
- Experience supporting projects, system enhancements, or implementations with moderate complexity
Mountain America Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mountain America Credit Union and has not been reviewed or approved by Mountain America Credit Union.
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Healthcare Strength — Company materials indicate substantial employer-paid medical coverage with multiple plan options plus HSA/FSA access. Dental and vision are offered at low employee cost, and income-protection benefits like disability and life insurance are included.
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Retirement Support — A 401(k) with company match is available immediately upon enrollment. Feedback suggests retirement benefits are a dependable cornerstone of the package.
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Leave & Time Off Breadth — The program includes numerous paid holidays and PTO that increases with tenure for both full- and part-time staff. Feedback suggests vacation and holiday benefits are a relative strong point.
Mountain America Credit Union Insights
What We Do
It may be our story, but it's all about you. Mountain America Credit Union first opened its doors in the 1930s with a commitment to guiding our members to achieve their financial dreams. Today, our essence—guidance—remains the focal point of our identity. It’s a purpose-driven identity to ensure that everything we do moves you safely along your journey. Call it a path, a trail, or simply a way through. Sometimes it's arrow straight. Other times it has unexpected twists and turns that require knowledge of the road ahead. From wherever you are to where you see yourself going, there is a clear way forward. It's life's financial journey, and we're here to guide you every step of the way. As your financial partner, we'll help outfit you with the tools for the journey ahead—like convenient, flexible products and services designed around how you really live, as well as sound, timely advice to help steer you around any obstacles. This is your journey. Let's begin together, right here. Equal Housing Lender. Insured by NCUA.
