Top Tech Jobs & Startup Jobs

Provide tier-3 concierge-level customer support, troubleshoot escalations, guide T1/T2 agents, manage support projects/programs, partner with Product and Engineering, and use AI tools to improve member experience.

Write, update, and maintain original licensing course content using AI-assisted workflows and proprietary course tools. Collaborate with designers, follow style guides and state playbooks, support web content, and participate in editorial review cycles while optimizing content for scalability and reuse.

Build and expand a production agent platform that uses LLMs to automate patient workflows (voice, fax, scheduling, refills). Design conversation/voice UX, backend infrastructure, evaluation and guardrails for safe agent behavior, and ship rapid customer-facing features while ensuring HIPAA-quality reliability.

Serve as a Laudio platform expert and hands-on trainer/coach to drive user adoption, onboarding, and satisfaction. Own utilization metrics for a client portfolio, develop outreach strategies, create training content and materials, escalate user feedback to Product, and partner cross-functionally to optimize processes and demonstrate platform value. Travel to support primarily New York clients.

Lead product roadmaps and execution for internal HR, Finance, and support tools. Partner with cross-functional teams to define user stories, prioritize backlogs, measure impact, run usability testing, and iterate on AI-enabled and SaaS solutions to improve performance and efficiency.

The Market Risk Analyst identifies portfolio risk, produces daily risk reports, supports VaR calculations, and enhances risk analytics within energy trading.

Manage end-to-end accounts receivable including invoicing, collections, customer payment communications, and AR reporting. Partner with Sales, Customer Success, and Finance to resolve disputes, coordinate payments, support month-end close and audits, reduce DSO, and implement scalable automation and process improvements.

Design, build, and lead development of automated equipment, robots, and complex mechatronic systems from concept through production. Integrate mechanical, electrical, sensing, and control components; develop electronics and wiring schematics; collaborate with software team; perform bring-up, calibration, testing, and system-level troubleshooting. Write software for sizing, data analysis, and automation, and support manufacturing handoff and design-for-production.

Lead product strategy and execution for Supply Chain Intelligence products. Work with customers, sales, design, engineering, and data to discover solutions, define metrics, run experiments, and drive measurable business and customer outcomes across parts, BOM, PCN, APIs, and content services.

Lead backend engineer responsible for system-level design, implementation, and ownership of low-latency, high-reliability trading and market-data backend systems. Translate business needs into technical designs, write production-ready code, design schemas and integrations, lead reviews, reduce technical debt, and support production while establishing engineering standards and observability.