Top Tech Jobs & Startup Jobs

Provides clerical, customer service, and administrative support to commercial-lines Producers and service teams. Duties include maintaining prospect and customer files, routing calls, assembling proposals, entering data into agency systems, processing billing and check requests, managing office supplies, and ensuring data accuracy. The role requires strong communication, organization, typing, customer service, teamwork, and Microsoft Office skills in a hybrid, in-office environment.

Supports employee benefits account teams with insurance renewal analysis, marketing, financial summaries, plan comparisons, negotiation preparation, client maintenance, and final renewal documentation. The role gathers and validates client information, coordinates with carriers and vendors, evaluates renewal responses, maintains accurate agency management system data, and prepares analytical materials for account presentations. It also manages multiple deadlines and ongoing client projects while providing technical and administrative support.

Leads ServiceNow platform architecture, solution design, implementation strategy, governance, and roadmap ownership. Directs multidisciplinary delivery teams across complex, multi-module implementations; partners with executives, stakeholders, developers, project managers, and implementation partners. Designs scalable architectures, integrations, data models, and governance frameworks; assesses platform health and optimization opportunities. Manages risks, scope, quality, and business outcomes while mentoring delivery teams and communicating platform value through business cases, technical specifications, and executive presentations.

Supports mid-market employee benefits accounts by developing renewal and bid strategies, analyzing plan designs and costs, preparing RFQs and RFPs, evaluating carrier proposals, negotiating rates and products, and producing client-facing cost-benefit analyses. Provides technical expertise, maintains accurate agency management system data, supports client retention and new business efforts, and collaborates with producers, client teams, and insurance carriers.

Coordinates surplus lines filings across all 50 states, including reviewing payables reports, verifying taxes and fees, reconciling discrepancies, processing payments, and submitting documentation to state agencies and Surplus Lines Associations by required deadlines.

Provides customer service and administrative support for insurance brokerage accounts. Responsibilities include executing and analyzing bonds, reviewing accounting history, resolving discrepancies, assisting with collections, gathering application information, submitting materials to underwriters, researching requests, invoicing transactions, composing correspondence, and maintaining accurate agency management system data.

Manages commercial property and casualty insurance accounts, including customer service, new business development, proposals, renewals, cross-selling, sales calls, and company relationship management. The role also mentors staff, supports producer-led sales efforts, meets sales goals, and maintains insurance licensing and continuing education requirements.

Monitors Benefit Advocate interactions for quality, customer satisfaction, compliance, and process improvement. Develops and coordinates onboarding and ongoing training, maintains training records, updates job aids, tracks engagement and quality results, and presents findings to management. Partners with analysis teams to improve customer-interaction tracking tools and translates regulatory updates into team training. Supports strategic initiatives and special projects.

Leads enterprise risk assessments and annual audit planning, manages financial, compliance, operational, and internal control audits, prepares reports, recommends control improvements, tracks remediation, and advises on business and technology initiatives. Collaborates with leadership and business partners while managing multiple audits, projects, deadlines, and regulatory requirements.

Manages employee benefits accounts by supporting renewals, developing new business, analyzing coverage and exposures, negotiating rates, preparing proposals, binding coverage, reviewing policies, handling claims and billing inquiries, and maintaining accurate agency records. Provides client service, technical guidance, collection follow-up, and coordination with producers and internal teams. Requires an insurance license, continuing education, strong communication, customer service, leadership, problem-solving, and time-management skills.