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Engineer and optimize enterprise services across large-scale Windows, identity, VDI, monitoring, and cloud environments. Monitor performance and SLAs, troubleshoot complex issues, drive service improvement and cloud transition efforts, implement enterprise monitoring, and document operational processes.

Develops, maintains, and enhances software systems, reviews and tests components, resolves problem reports, contributes to system design, and applies software methodologies.

Senior systems engineer responsible for systems engineering across the lifecycle, documentation and online content maintenance, running Agile ceremonies, coordinating helpdesk and developer requests, facilitating release testing, interacting with government stakeholders, and ensuring technical integrity and compliance with ISO/IEC15288 process areas.

Provide implementation, troubleshooting, maintenance, and daily operation of IT systems. Deliver Tier 1 Help Desk and Tier 2 escalation support, manage configuration and operation of client/server, storage, network, and mobile devices, and assist users with access and usage issues. Support monitoring and problem resolution across IT infrastructure.

Administer and develop enterprise-wide systems (ServiceNow), applying advanced software development lifecycle practices, updates, testing, debugging, reporting, and providing guidance for documentation and future maintenance.

Design, develop, and modify enterprise-wide systems and applications using ServiceNow. Lead all SDLC phases including updates, testing, debugging, documentation, and maintenance. Provide technical guidance and analysis for project specifications, status reporting, and long-term system support.

The Software Engineer will develop and enhance software systems, work with teams on monitoring tools, and review and test components.

The role involves software development and modernization efforts for national security, requiring extensive experience in software engineering and advanced skills in relevant technologies.

Participate in all phases of the software lifecycle: requirements, design, development, integration, testing, deployment, and maintenance. Develop backend web services, implement databases and APIs, use containers and cloud platforms, apply automated testing and Agile practices, support system administrators, create training materials, and mentor junior engineers.

Develop full stack solutions and support modernization efforts for mission-critical tools while collaborating with a team to explore new technologies and prototypes.