Owns quality assurance for physical POS and payment hardware. Builds and maintains a customer-like hardware lab, certifies devices, firmware, and operating systems, tests payment flows on real terminals, evaluates performance and network resilience, reproduces field issues, maintains test cases, and automates repeatable checks. The role requires extensive hands-on device testing, payment integration expertise, lab troubleshooting, and regular on-site work in Atlanta or Washington, DC.

Designs, deploys, documents, monitors, and diagnoses cloud-based distributed services and client applications. Provides escalation support, supports AI-enabled software development, manages scaling and databases, maintains CI/CD environments, tests APIs, and monitors application releases and dependencies. The role collaborates across development and operations teams in a fast-moving product company.

Leads program management across Product and Engineering, focusing on release management, process optimization, intake and triage, incident response, Agile adherence, and organizational scalability. Establishes standardized workflows, improves release transparency, builds release management capabilities, mentors teams, and drives accountability across cross-functional stakeholders. Requires at least 10 years of software development process and program management experience, strong Agile expertise, leadership capability, and a bachelor's degree.