Leads Baker Home Energy’s customer operations team, overseeing customer care, scheduling, dispatch coordination, appointment management, and sales development. The role improves cross-functional customer journeys, establishes service standards, manages escalations and service recovery, develops reporting, and drives process and technology improvements involving automation and AI. The manager also oversees staffing, performance, customer feedback, reputation programs, and third-party contact-center partners while building scalable operating practices.

Owns residential energy projects from contract execution through closeout, serving as the primary customer contact. Coordinates engineering, utilities, finance entities, subcontractors, field operations, labor teams, funding, schedules, change orders, documentation, and billing. The role manages multiple projects, maintains accurate Salesforce records, communicates technical information clearly, supports production goals, and ensures timeline adherence and customer satisfaction across solar, battery, electrical, roofing, and related home-service projects.

General talent community application for future opportunities across solar installation, roofing, HVAC, sales, operations, engineering, marketing, administration, and other functions. Applicants submit a resume, optional cover letter, and areas of interest. Baker Home Energy reviews profiles for potential future openings and recruiter outreach.