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Interim VP, Client Success provides executive leadership during a 3-6 month transition to ensure client retention, operational continuity, and team performance. Responsibilities include executive escalation, portfolio health oversight, cross-functional alignment, driving operational improvements, and delivering a transition roadmap for the incoming VP. The role partners with Sales, Product, Legal, Finance, and Executive Leadership to protect revenue and stabilize client-facing operations.

Lead end-to-end implementations for EOR and Managed Services, acting as primary client contact. Create and manage multi-workstream project plans, coordinate internal teams and partners, oversee client setup, technology adoption, training, risk mitigation, go-live forecasting, and handoffs to Sales and Client Success to ensure strong client experience and delivery targets.

Lead and develop a high-performing group of Product Managers overseeing 10 product teams. Translate strategy into priorities, ensure predictable delivery and measurable business outcomes, manage dependencies and governance, partner with Design and Engineering, drive continuous improvement and adoption of AI/tooling, and maintain strong stakeholder alignment and team performance.

The Director of Go-To-Market Technology oversees sales and marketing systems to ensure efficient lead management and conversion rates, while leading a team and ensuring data hygiene and funnel integrity.

The role involves converting leads into sales, managing the full sales cycle, developing pipeline opportunities, and collaborating with marketing and business development teams.