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Manages complex commercial insurance accounts, including daily client servicing, renewals, remarketing, quoting, negotiations, policy processing, and account receivables. Leads client meetings, provides insurance strategy and technical guidance, supports cross-selling, mentors associates, and delivers training. Maintains client and carrier relationships while ensuring accurate account records, licensing, continuing education, and high client satisfaction.

Leads commercial lines service teams, manages and develops Account Executives, oversees account assignments and quality control, and supports client retention and growth. Develops and negotiates new and renewal insurance marketing, coordinates cross-functional client services, leads business reviews, monitors receivables, maintains carrier and client relationships, and communicates department strategy and performance to leadership. Requires substantial insurance industry and management experience, a state Property and Casualty license, and moderate travel.