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Manage and coach a Patient Support team to meet SLAs and performance targets, oversee queues and workflows, resolve complex escalations, drive process improvements with cross-functional partners, and foster a collaborative team environment.

The Bilingual Customer Support Specialist will handle inbound calls to resolve issues, provide patient care, document calls, and improve patient experience while maintaining confidentiality.

Lead individual-contributor data science work to build predictive models, measurement frameworks, and AI-powered analytics. Partner with Product, Engineering, and Operations to translate insights into product strategy, define success metrics, automate analyses with agentic workflows, apply causal inference and experimentation, communicate findings to executives, and mentor other data scientists.