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Manage the annual audit plan and conduct financial, operational, and compliance audits. Evaluate internal controls, policies, procedures, and risks; document findings and recommendations; communicate results to management; and monitor remediation activities. The role also requires staying current on regulatory changes and improving audit methodologies.

Contact customers about overdue accounts, explain repayment options, encourage payments, and provide empathetic, professional service. Accurately document calls, payments, repayment plans, and account information while meeting quality, compliance, and productivity goals. The role requires strong communication, listening, negotiation, probing, influencing, basic computer skills, schedule flexibility, and willingness to work in-office initially, then in a hybrid environment.

Perform 2nd-line analytical review of credit risk across underwriting, portfolio management, and loss mitigation. Develop risk appetite, metrics, Power BI dashboards, Python/SQL analytics, monitor portfolio segments, support credit reviews and regulatory exams, and communicate findings to leadership.

Make and receive customer calls to address overdue accounts, discuss repayment options, and encourage payments. Provide exceptional service, document interactions, enroll customers in repayment plans, meet quality/compliance/productivity goals, and build relationships through negotiation and problem solving.

The Senior Director of Underwriting Strategies will lead the development and implementation of innovative underwriting strategies and risk management practices. Responsibilities include team leadership, cross-functional collaboration, and compliance oversight.

The role involves managing strategic partnerships in loan sales and financing, focusing on financial modeling, cash flow analysis, and compliance with regulations. It requires collaboration with various internal and external stakeholders to support funding activities and decision-making.