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Leads enterprise product evaluations, implementations, integrations, and adoption initiatives. Manages cross-functional projects involving AI, automation, system modernization, and third-party platforms. Translates business requirements into implementation plans, develops business cases and ROI analyses, coordinates vendors and stakeholders, prepares executive communications, assesses risks, and supports organizational change and user adoption.

Complete and monitor residential mortgage bankruptcy ledgers, including payment history verification, ledger balancing, claims, motions, notices, document processing, audits, and deadline compliance. Research and resolve discrepancies using Fiserv/Sagent and servicer records, respond to attorneys and internal teams, handle escalated inquiries, perform manual calculations, support process improvements, coordinate projects, and train department staff.

Supervise mortgage liquidation staff handling short sales and deeds in lieu of foreclosure. Oversee negotiations, investor approvals, compliance, foreclosure postponements, escalated calls, reporting, audits, and remediation plans. Coordinate with borrowers, agents, attorneys, investors, HUD, and management while ensuring timely resolutions and reduced loss severity. Attend mediation and settlement hearings and travel as needed.

The Lien Release Specialist will process lien releases, audit documents, work with vendors, and handle customer inquiries while ensuring compliance with laws.

Reviews loss mitigation underwriting decisions, approvals, denials, income and loan modification calculations for accuracy and regulatory compliance. Ensures files are complete, properly documented, and structured for audits. Completes quality checks of Fiserv tasks, tracks errors, reports trends and process improvement opportunities, trains new hires, and supports management with peer leadership and special projects.

The Trustee Sales Specialist processes foreclosures, prepares necessary documents, ensures data accuracy, and handles communications with clients and third parties.

Develop and maintain broker/seller relationships to sell wholesale and correspondent mortgage products. Advise and train brokers on programs, pricing, and submission systems; act as liaison with internal teams to ensure timely loan closings and purchases. Manage pipeline and CRM, ensure regulatory and company compliance, meet sales goals, and provide high-level customer service.

Advise managers on employee relations, performance management, conflict resolution, leave accommodations, and policy interpretation. Partner with HR functions to execute talent initiatives, provide coaching, facilitate training, and resolve escalated, sensitive issues to support business objectives and ensure compliance with employment laws.

Lead teams managing mortgage collateral and original documents to ensure compliance with document custodian, investor and GSE requirements. Develop policies, processes, reporting, eNote implementation, QC and validation programs. Oversee vendor/custodian relationships, loan pool certification, repool/loan sale collateral needs, and produce control and pipeline reports to meet SLAs and quality objectives.