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Designs and leads customer-facing hybrid cloud, storage, and backup architectures for Azure-based managed services. Responsibilities include standardizing multi-tenant platforms, maintaining production systems, resolving complex escalations, leading incident response, improving reliability and cost efficiency, supporting presales and customer advisory engagements, and mentoring engineers. The role requires extensive Dell storage and backup expertise, Azure experience, architecture leadership, and participation in 24/7 managed service operations.

Leads enterprise Lean Six Sigma process improvement, systems governance, application and automation portfolio management, M&A technology due diligence, KPI and EBITDA performance tracking, and continuous improvement training. Maps processes and integrations, facilitates cross-functional governance, evaluates change impacts, develops roadmaps, validates benefits, and coaches Yellow and Green Belts while driving adoption and measurable operational improvements.

Coordinates RFP, RFI, RFQ, and bid responses from solicitation review through submission. Develops compliance matrices, response plans, schedules, and content assignments; coordinates cross-functional contributors; writes, edits, and consolidates proposal materials; manages reviews, approvals, version control, reusable content libraries, and post-submission activities. The role also tracks deadlines and outcomes and supports related contracts, compliance, and security documentation.

Own end-to-end solution architecture and technical strategy for complex enterprise sales opportunities. Lead consultative discovery, design validation, cross-practice solution alignment, deal progression, and senior client engagements. Partner with Account Executives and technical leaders, validate bills of materials and statements of work, identify cross-domain opportunities, resolve technical escalations, and mentor architects and engineers. The role requires broad expertise across multiple technology practices and travel up to 40%.

Manage customer accounts, support sales operations and client onboarding, prepare quotes, coordinate order fulfillment, negotiate agreements, forecast inventory and delivery needs, and maintain strong client relationships. The role serves as a customer advocate, escalates risks, supports remediation, and collaborates cross-functionally to ensure accurate, timely service and delivery.

Manage key customer accounts and support sales operations, onboarding, quoting, contract negotiations, order processing, forecasting, and fulfillment coordination. Build trusted client relationships, advocate for customer needs, collaborate with internal and external teams, escalate risks, and support remediation. The role requires strong organization, communication, adaptability, attention to detail, and customer-centric relationship management.

Serves as a senior escalation point and technical owner for customer infrastructure and end-user environments. Supports Microsoft 365, identity, Windows endpoints, virtualization, servers, networking, VDI, backup, and related platforms. Designs endpoint images and automated deployments, manages device lifecycles, documents incidents and technical standards in ServiceNow, supports infrastructure projects, coordinates vendors, mentors junior technicians, and drives automation, standardization, and service improvements.

Lead end-to-end solution architecture for complex, multi-practice enterprise opportunities. Drive consultative discovery, validate designs/BOMs/SOWs, influence deal strategy with Account Executives, mentor CSAs and engineers, and develop reusable reference architectures. Represent the company in senior client briefings and identify cross-practice opportunities across networking, data center, cloud, security, and platform engineering.

Lead end-to-end solution architecture for multi-practice enterprise opportunities, drive consultative discovery, align cross-practice designs (network, data center, cloud, security), support sales strategy, mentor CSAs, validate BOMs/SOWs, and represent the company in senior client engagements.

Lead end-to-end solution architecture for complex, multi-practice opportunities. Drive discovery, design validation, and deal progression with Account Executives and Principal Architects. Mentor CSAs and engineers, create reusable solution patterns, and serve as senior technical advisor to clients. Ensure security compliance, identify cross-practice opportunities across networking, data center, cloud, security, and platform engineering. Must reside in Massachusetts; travel up to 40%.