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The Business Operations Manager will identify and lead new revenue growth initiatives, drive cross-functional projects, and partner with leadership using data-driven decision-making.

Develop and implement brand strategy, positioning, messaging, and portfolio architecture for Kikoff’s consumer fintech products. Lead PR planning, agency management, executive communications, reputation and customer trust programs, and organic social strategy. Translate consumer research into marketing claims and brand recommendations, partner cross-functionally with Legal and Compliance, and manage an organic social manager and contract content creator.

Own creative operations across internal teams, agencies, and freelancers. Manage resource allocation, capacity planning, intake, timelines, approvals, and delivery risks across video, design, copy, and creator content. Lead the migration from Jira, improve workflows, implement automation and AI tools, measure operational performance, and strengthen asset handoffs and feedback loops with Growth, Legal, and Compliance.

Leads performance creative strategy across paid social, TV, and creator content to drive acquisition and conversion. Develops messaging frameworks, learning agendas, testing roadmaps, and insight-driven creative priorities. Partners with Growth, Creative, and production teams to evaluate performance and improve creative decisions. Manages and coaches creative strategy and copy staff, oversees creator sourcing and UGC programs, and strengthens briefing, review, reporting, and knowledge-sharing processes.

Own end-to-end customer experience initiatives, including AI automation, CX tooling, workflow improvements, measurement, and dashboard development. Analyze customer friction and performance metrics, partner with Product, Engineering, Data, and Operations teams, and implement scalable solutions that improve agent efficiency and customer outcomes.

Leads Kikoff’s FP&A function, including budgeting, forecasting, long-range planning, financial modeling, scenario analysis, executive and board reporting, KPI development, and planning systems. Manages and grows an FP&A team while partnering with senior leaders across the company. Supports AI adoption in financial workflows and contributes to fundraising, investor relations, and M&A activities.

Own the retention and monetization roadmap for Kikoff’s consumer credit products. The role focuses on reducing churn, driving reactivation, upgrades, pricing, packaging, paywalls, and cross-selling. Responsibilities include analyzing user and revenue data, conducting discovery, designing experiments, developing segmentation, improving cancellation and win-back flows, and partnering with engineering, design, marketing, legal, and compliance. Success is measured by retained paying members, revenue per member, retention, LTV, and monetization performance.

Lead Kikoff’s federal and state government affairs strategy for earned wage access and consumer financial products. Represent the company before legislators, regulators, trade associations, and stakeholder groups; monitor policy developments; advise executives; coordinate testimony and comment letters; manage outside lobbyists and consultants; oversee lobbying compliance; and partner with Legal, Compliance, Product, and Communications. The role requires building policymaker relationships, developing multi-state strategies, shaping public policy, and traveling nationwide regularly.

Lead video and visual design teams while shaping Kikoff’s visual identity and performance advertising across TV, paid social, and digital channels. Direct creative strategy, brand systems, post-production, and high-volume work across multiple products and external resources. Coach creative talent, provide strategic feedback, collaborate with Growth Marketing and Product Marketing, and use performance insights to improve acquisition-focused creative. The role requires extensive advertising leadership, measurable TV and paid social results, and practical AI tool experience.

Participate in training and two focused rotations across product marketing, growth marketing, business development, and lifecycle marketing. Drive customer acquisition, retention, monetization, partnerships, product launches, personalized campaigns, and strategic initiatives. Analyze customer data, identify growth opportunities, manage impactful projects, and develop business acumen through mentorship and hands-on experience, with pathways toward future leadership roles.