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Support design, implementation, testing, monitoring and troubleshooting of Hughes Aero satellite connectivity services for aircraft. Collaborate with software, hardware, and network teams, perform anomaly analysis, support engineering changes/upgrades, address security vulnerabilities, and assist with complex aircraft system issues. Occasional travel required.

The role focuses on driving customer retention through multimedia marketing campaigns and strategic partnerships, ensuring effective messaging across various channels while managing multiple initiatives and fostering relationships between teams.

Manage aviation equipment lifecycle, inventory, reliability, RMAs, warranties, and forward/reverse logistics. Coordinate deliveries, audits, supplier quality, dashboard requirements, workflow automation projects, and cross-functional stakeholders to meet contractual obligations and operational KPIs.

Lead and develop field service technicians to achieve 100% customer satisfaction. Coach, train, and conduct on-site inspections, improve team performance, manage fleet maintenance, handle escalations, and enforce safety and quality standards while working flexible hours.

Sell Hughes managed network and digital media solutions to large enterprise customers in the Western US. Hunt new logos, grow existing accounts, manage full sales cycle, craft account strategies, collaborate with marketing, and travel frequently (2-3 nights/week). Close complex, multimillion-dollar deals across SD-WAN, security, Wi‑Fi, VoIP and digital media.