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The Office Support Specialist is responsible for managing front desk operations, answering calls, greeting guests, and handling mail distribution. They assist with clerical tasks, support facilities needs, maintain office organization, and coordinate special events, ensuring a welcoming atmosphere and adherence to office standards.
The Treasury Analyst supports Capital Markets and Treasury teams in managing loans for solar and home improvement financing. Responsibilities include pricing and settling trades, managing loan warehouses, and producing financial models using Excel and SQL. The analyst collaborates across departments and assists in investor relations and reporting.
The Quality Control Analyst will review solar and home improvement loans to ensure compliance with GoodLeap's Quality Control standards, report defects, and produce documentation. Strong attention to detail and proficiency in Excel are essential.
The Account Research Specialist is responsible for gathering and analyzing data to resolve customer complaints, manage credit bureau disputes, handle bankruptcy matters, support legal proceedings, and oversee complaint management. This role requires excellent communication and multitasking skills, along with a strong understanding of customer service.
The Project Manager for the Legal Department at GoodLeap will oversee legal projects, manage communication with stakeholders, and utilize project management tools to improve efficiency. Responsibilities include tracking project timelines, providing oversight to the General Counsel, enhancing cross-departmental collaboration, and recommending process improvements.
The Staff Accountant is responsible for maintaining accurate financial records, preparing journal entries, and ensuring compliance with accounting standards. Duties include general ledger maintenance, financial reporting and analysis, account reconciliations, compliance management, and identifying process improvements within the accounting function.
The Principal Product Manager will develop a customer-centric vision for support operations, enhance the support experience through innovative solutions and automation, manage the product roadmap, and ensure alignment with business goals while improving customer satisfaction and operational efficiency.
The Account Research Specialist gathers and analyzes data to resolve customer complaints, manage credit disputes, support legal proceedings, and oversee Genpact complaint management. Effective multitasking and problem-solving skills are essential, as well as strong communication abilities.
The Senior User Researcher will partner with UX and Product Management teams to develop research plans that inform product strategy, conduct both qualitative and quantitative research to reveal user needs, and deliver insights to guide product improvements. They will advocate for the user throughout the development lifecycle and present findings to leadership.
The Head of Design and Research will lead the design strategy across GoodLeap's product portfolio, fostering collaboration between teams, developing scalable design systems, mentoring designers, and advocating for user-centered design principles. They will stay updated on design trends and present solutions to executive leadership.
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