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Prospect for upsell and new-business opportunities through cold calling, email, social media, and other outbound channels. Qualify prospects, schedule discovery calls for Account Executives, achieve daily activity and sales targets, maintain CRM records, understand customer needs, nurture relationships, monitor market trends, and use AI tools to improve outbound sales processes.

Manage a large portfolio of SMB SaaS customers, serving as the primary contact and driving adoption, retention, renewals, and expansion. Build customer relationships, identify churn risks, resolve issues with internal teams, and use customer data, usage analytics, and AI-driven tools to improve outcomes. Collaborate cross-functionally with sales, marketing, product, and support while developing customer advocacy through testimonials and case studies.

Lead enterprise customer onboarding and implementations for Karbon: manage project plans, data migrations, training, change management, and stakeholder communications to drive adoption and measurable ROI. Collaborate with Sales, Product, and Support and use AI tools to optimize processes.

Karbon invites interested candidates to join their Talent Community for future job openings, encouraging diversity and direct applications.