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Leads customer-care implementations from planning through readiness, launch, stabilization, and transition. Owns train-the-trainer strategy, trainer certification, partner-site readiness, launch support, performance measurement, and continuous improvement across Flight, Hotel, and Rental Car services. Evaluates organizational readiness, coordinates cross-functional stakeholders and outsourced contact centers, manages risks and dependencies, and ensures successful training deployment and operational handoff. Flight servicing expertise is central to the role.

Manages and expands hotel partner accounts for Priceline and Agoda by negotiating partnerships, optimizing pricing, availability, content, and revenue performance. Analyzes market and competitor data, identifies growth opportunities, onboards hotels, presents strategic recommendations, trains partners, and collaborates internally on market initiatives. Represents the companies in assigned markets and travels up to 30% for partner visits and team meetings.

Lead day-to-day execution and optimization of cross-channel brand media campaigns (TV, CTV, OLV, social, audio). Manage agency workflows, asset delivery, tagging, trafficking, budgeting, reporting, and performance insights. Prepare strategic presentations, campaign recaps, and maintain campaign deliverables while identifying new partners and innovation opportunities.

The Principal Enterprise Architect is responsible for designing, building, and maintaining the enterprise-wide technology architecture of the organization, supporting overall IT operations.

Lead product strategy and execution for Flights, manage a team of PMs, define roadmaps and success metrics, prioritize features, collaborate cross-functionally, use research and analytics to drive scalable customer-facing solutions and continual product improvement.

Manage and grow a portfolio of strategic hotel accounts by strengthening partnerships, negotiating contracts, optimizing pricing and availability, and increasing bookings and revenue. Analyze market, competitor, and partner performance data to identify growth opportunities and provide strategic recommendations. Lead initiatives, onboard hotels, train partners, collaborate internally, represent Priceline in the local market, and travel for partner visits and team meetings.

Provide senior-level corporate IT support across endpoints, conference rooms, collaboration tools, access workflows, and employee productivity platforms. Own complex issues end to end, support executives and VIPs, coordinate internal teams and vendors, troubleshoot Zoom Rooms and office AV, improve onboarding and provisioning, create documentation, and standardize processes to improve service reliability and efficiency.

Manage and grow hotel partner accounts by building relationships, negotiating contracts, optimizing pricing and availability, analyzing market and performance data, and increasing bookings and revenue. The role involves onboarding hotels, presenting strategic recommendations, training partners on company systems, collaborating on market initiatives, and representing Priceline and Agoda at industry events. Travel up to 30% is required.

Manage and grow Priceline and Agoda hotel partnerships by negotiating contracts, onboarding hotels, analyzing performance and market trends, troubleshooting rate/availability issues, training partners on systems, and collaborating cross-functionally to optimize pricing and increase bookings, room nights and revenue.

Manage and grow Priceline/Agoda hotel partnerships by negotiating contracts, onboarding hotels, analyzing performance and market trends, troubleshooting rate/availability issues, and collaborating internally to optimize pricing, content, and revenue for assigned portfolios.