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Provide advanced customer service for manufacturing customers: process complex orders, troubleshoot order issues, liaise across departments, serve as subject-matter expert, mentor teammates, and support continuous learning and process improvement.

Manage 30–40 high-value B2B accounts by selling across service lines, leading business reviews, improving customer satisfaction and retention, and expanding account value. Build relationships with customer champions and internal teams, identify growth opportunities, use CRM and analytics tools for forecasting, and align Protolabs manufacturing solutions with customer initiatives. The role requires strong negotiation, communication, presentation, technical aptitude, and achievement of sales goals.

Owns an operational product domain supporting finance, procurement, EDI connectivity, order allocation, and partner workflows. Responsibilities include roadmap ownership, requirements and PRD development, backlog prioritization, success-metric tracking, experimentation, and cross-functional execution with engineering, design, and business stakeholders. The role requires product management and EDI experience, Agile delivery skills, and the ability to improve partner and internal-user experiences across quote-to-delivery processes.

The Inside Sales Representative at Protolabs manages sales opportunities for CNC and 3D printing, driving customer engagement, demand generation, and operational support to meet sales targets.

Support Americas accounting within a public company: lead monthly close, journal entries, reconciliations, equity and stock‑based compensation accounting, SOX control ownership, technical accounting research, audit support, and mentor staff accountants while driving process improvements.

Contract Talent Acquisition Partner responsible for full-cycle recruiting for corporate and manufacturing roles. Partner with hiring managers to design inclusive hiring strategies, source active and passive candidates, manage screening and interviews, negotiate offers, and support onboarding. Build talent pipelines, maintain ATS records and recruiting metrics, represent the employer at recruiting events, and contribute to TA projects and continuous improvement.

Maintain and improve provisioning, CI/CD, version control, and build systems; promote SRE practices; automate deployments and reduce manual intervention; design high-availability solutions and load balancers; support applications in collaboration with development teams; participate in on-call and occasional after-hours 24/7 support.

Prepare monthly, quarterly, and annual financial reporting; build DOMO visualizations; assist budgeting, planning, and forecasting; consolidate budgets, develop assumptions, and create management presentations; perform trend and variance analysis to deliver actionable financial insights.

Design, build, and maintain scalable backend pricing services, own end-to-end SDLC, collaborate with Product and Data, lead architectural decisions, mentor engineers, troubleshoot production issues, optimize performance and CI/CD, and ensure pricing systems meet compliance and SLA targets.

Apply Lean and continuous improvement methods to Customer Success operations: map processes, analyze CRM/ERP and case data, prioritize and drive system and process improvements, define requirements for Salesforce/AX enhancements, coach teams in standard work and daily management, and support project implementation and sustainment.