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Provides remote customer service to policyholders and agents regarding personal lines insurance products. Resolves policy-related issues within scope, escalates complex matters, and identifies customer needs to support satisfaction, retention, and business growth. Requires paid full-time training, weekend rotation, dependable wired internet, and an active Property and Casualty Producers insurance license.

Handles moderately complex to complex workers’ compensation claims, including investigations, coverage and liability decisions, damage evaluation, reserve setting, settlement negotiations, litigation coordination, and attendance at trials. Provides technical guidance, mentors team members, supports quality reviews and claim committees, and manages referrals to specialists. Requires strong communication, negotiation, leadership, claims-handling, insurance coverage, legal liability, and state tort-law knowledge.

Handles inbound calls and warm leads to assess customers’ insurance needs, recommend appropriate Property and Casualty coverage, and convert prospects into policyholders. The role includes paid licensing and training, customer communication, sales closing, and representing the Liberty Mutual brand. Employees work remotely, follow assigned weekday and weekend schedules, maintain a compliant home workspace, and obtain a Property and Casualty insurance license after hire.

Handles inbound calls and warm leads to consult customers on insurance needs, recommend appropriate Property & Casualty coverage, and convert prospects into policyholders. Completes paid licensing and sales training, represents the Liberty Mutual brand, maintains strong customer relationships, and meets sales goals. The remote role requires a dedicated workspace, wired high-speed internet, PC proficiency, flexible weekday and weekend scheduling, and residence in an approved state.

Handle inbound calls and warm leads, consult customers on insurance needs, recommend appropriate Property and Casualty coverage, and convert prospects into policyholders. The role requires paid training and licensing, strong communication and persuasion skills, PC proficiency, and availability for evening and weekend shifts. Employees work remotely using company-provided equipment and must maintain a dedicated workspace with reliable high-speed wired internet.

Manage complex, litigated commercial general liability and construction casualty claims valued at $500,000 or more. Responsibilities include coverage analysis, liability assessment, investigations, reserving, negotiations, litigation strategy, outside counsel and expert coordination, and settlement decisions. The role requires collaboration with legal, underwriting, reinsurance, product, and subrogation teams, along with mentoring less-experienced claims professionals and contributing to process improvements.

Participate in a claims specialist development program by investigating insurance claims, reviewing medical records, evaluating damages, determining liability and case severity, and negotiating settlements with customers or attorneys. The role includes comprehensive training, mentoring, and independent claims management while requiring strong analytical, communication, negotiation, empathy, and organizational skills.

Manages and resolves complex, high-exposure personal property claims with limited supervision. Investigates coverage, conducts on-site inventories and damage assessments, values contents, explains settlements, and provides policyholder service. Coordinates contractors, emergency repair teams, cleaning services, and other vendors while negotiating scopes and estimates and monitoring compliance. May assist other claims teams with inspections and customer contact. Maintains expertise through continuing education and industry training.

Investigates and evaluates moderately complex to complex workers compensation and commercial claims. Determines coverage, liability, compensability, reserves, and damages; negotiates settlements and coordinates litigation. The role also engages experts, conducts mediations and reviews, mentors team members, supports escalated issues, participates in quality reviews, and may assist with team workload assignments and technical direction.

Handle inbound calls and warm leads, consult customers on insurance needs, recommend appropriate Property and Casualty products and coverages, and convert prospects into policyholders. Complete paid licensing and sales training, represent the Liberty Mutual brand, communicate persuasively, and maintain customer-focused service. The role requires a prescribed schedule, state residency, professional home workspace, reliable wired high-speed internet, and eventual Property and Casualty licensing.