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Leads digital experience implementation initiatives from requirements gathering and solution research through testing, deployment, and launch. Translates customer needs and business objectives into documented requirements and implementation recommendations. Coordinates stakeholders, technical teams, vendors, timelines, risks, dependencies, testing, and releases. Reviews project artifacts and problem logs, supports solution delivery, communicates business direction, and mentors less experienced business systems analysts.

Performs entry-level accounting activities, including journal entries, account reconciliations, accounts payable, bank reconciliations, general ledger maintenance, financial reporting, and variance analysis. Prepares spreadsheets and reports, supports regulatory filings, researches financial data, and helps resolve discrepancies while following applicable policies and controls.

Analyzes operational data, policies, procedures, systems, forms, and reports to identify trends, compliance issues, discrepancies, and process improvements. Advises management, develops recommendations, supports CMS regulatory updates, monitors benefit grid accuracy, leads improvement work teams, coordinates with internal departments and contractors, manages project communications, and trains staff on new initiatives.

Supervises SOX/MAR compliance activities, including risk assessments, process documentation, control design, control testing, deficiency reporting, remediation evaluation, and regulatory reporting. Leads staff, assigns work, conducts performance evaluations, and coordinates with process owners, auditors, management, and executive committees. Oversees company-wide risk assessments and mapping of financial statement line items to applicable processes and controls.

Provides internal consulting leadership through quantitative and qualitative analysis of business processes, strategic opportunities, industry trends, and cross-functional operations. Advises managers and executives, develops business solutions, leads teams and projects, manages stakeholder relationships, presents recommendations, and supports organizational decision-making. The role also mentors staff, facilitates process improvement, and contributes to strategic planning and business development.

Conducts quality control audits across claims, membership, customer service, workflow, and processing operations. Identifies errors and root causes, recommends process improvements, monitors corrective actions, prepares quality performance reports, updates procedures and training materials, trains employees, and supports system or business implementation testing.

Provides blended learning solutions by facilitating technical and non-technical training, assessing learner needs, designing instructional materials, evaluating course effectiveness, and maintaining training systems. Partners with subject matter experts and business teams to address performance gaps, support training plans, and manage administrative training functions. Delivers orientation, job-specific, company-specific, and e-learning programs for new and existing employees.

Creates and maintains database reports, retrieves and manipulates data, analyzes reporting methods, and supports testing and technical operations. The role gathers reporting requirements from customers, updates programming logic, generates recurring reports, develops data retrieval systems, assists with training, and participates in projects implementing new processes and applications. It requires database, mainframe, spreadsheet, and reporting experience, including Easytrieve, DB2, SQL, or similar tools.

Design end-to-end digital experiences for a health insurance portal and app across mobile, tablet, and desktop. Conduct user research, usability testing, task-flow analysis, prototyping, and iterative design. Collaborate with stakeholders, product owners, and developers to translate complex requirements into accessible, effective interfaces. Create documentation, UI copy, and design standards while mentoring designers and advancing UX practices, including adoption of AI tools.

Provides administrative and project support, coordinates area-specific projects, prepares reports and presentations, manages confidential records, organizes workflow, coordinates supplies, and completes special projects. The role requires strong organization, communication, judgment, business math, analytical skills, and proficiency with Microsoft Office. This is a full-time onsite position in Columbia, South Carolina, requiring the ability to obtain a security clearance.