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Perform global revenue recognition under ASC 606, prepare journal entries and deferred revenue schedules, complete reconciliations, and support financial close. Maintain accounting policies and controls, automate processes using AI and emerging technologies, and assist with post-acquisition integrations. Serve as the ASC 606 subject matter expert by guiding and training finance teams and stakeholders while collaborating with IT, FP&A, and operations.

Manage a high-volume portfolio of eCommerce customers, driving product adoption, customer outcomes, retention, and renewal readiness. Monitor customer health and usage signals, identify risks, create success plans, and coordinate resolution with Support, Renewals, Sales, and Professional Services. Maintain accurate CRM and customer success platform records, document engagement and risks, capture customer feedback, and use AI tools to improve portfolio management and surface actionable insights.

Leads and develops sales and customer success teams serving the U.S. eCommerce portfolio. Owns new customer acquisition, revenue growth, renewals, upsells, cross-sells, partner expansion, and migration from desktop to cloud solutions. Manages forecasting, pipeline visibility, CRM hygiene, churn monitoring, customer retention, marketing collaboration, and performance reporting while using AI tools to improve decision-making.

Manage and develop a team of Customer Success Managers and Team Leads, ensuring consistent execution, risk management, retention readiness, customer outcomes, and talent development. The role oversees performance accountability, health and risk visibility, renewal forecasting inputs, CRM and Gainsight data quality, coaching, evaluations, and collaboration with Renewals, Sales, and CS Operations. The manager does not own individual customer accounts or commercial renewals.

Deliver tax compliance services to complex clients using Sovos software, ensuring regulatory adherence and resolving issues across federal, state, and local jurisdictions. Manage multiple client priorities, coordinate internal teams, mentor junior staff, maintain performance measures, and develop training materials. Identify process improvements, lead efficiency initiatives, and use AI and automation to improve workflows while validating accuracy and confidentiality.

The Senior Data Engineer at Sovos will design and build the Snowflake architecture and dbt models for financial data while ensuring pipeline reliability and data quality standards. Responsibilities include monitoring and managing production pipelines, collaborating with finance stakeholders, and extending data models.

Manage strategically important enterprise customers as a trusted post-sale partner. Develop mutual success plans, lead executive business reviews, drive product adoption, monitor customer health, mitigate risks, support renewal readiness, identify expansion opportunities, and cultivate customer advocates through cross-functional collaboration.

Lead strategic solution architecture for ISV partnerships, designing scalable embedded compliance integrations using APIs, webhooks and cloud-native patterns; influence product strategy, advise executives, establish governance and testing frameworks, mentor architects, and support pre-sales and partner engagements.

Manage and grow revenue within existing enterprise accounts for Sovos' SaaS compliance products. Build trusted client relationships, identify expansion opportunities, maintain pipeline in Salesforce, negotiate complex agreements, meet revenue targets, and ensure customer satisfaction while demonstrating consultative sales skills and accountability.

Sell Sovos cloud tax compliance solutions to large multinational customers. Manage full sales cycle, build C‑suite relationships, execute account-based strategies, grow pipeline, meet revenue targets, leverage AI sales tools, and deliver forecasts.