Top Tech Jobs & Startup Jobs

Leads and scales Reltio’s global Customer Success organization, owning retention, adoption, expansion, advocacy, and customer value realization. Develops customer segmentation, journey maps, playbooks, success metrics, and executive engagement programs. Partners with Product, Engineering, Marketing, Sales, and customers to operationalize Reltio as a mission-critical enterprise data platform supporting analytics and AI use cases. Builds high-performing teams, improves onboarding and development, and drives measurable business outcomes across complex, regulated industries.

Manage post-sale relationships with large enterprise customers, driving adoption, retention, growth, and advocacy. Develop strategic success plans, monitor customer health and risk, demonstrate product value, facilitate executive meetings, and measure ROI. Partner with sales, marketing, and technical account teams on upsell opportunities, customer advocacy, solution planning, and execution. Provide consultative guidance based on customer goals, business processes, data management, governance, and software architecture.

Designs and oversees Reltio MDM architectures and agentic workflows for customer and partner implementations. Serves as the senior technical authority within Professional Services, applying best practices, integration patterns, governance, and cloud expertise. Guides technical teams, coordinates with Product, Engineering, and Customer Success, manages multiple engagements, builds trusted customer relationships, and develops reusable methodologies, tools, templates, and documentation. The role also requires experience deploying LLM- and agentic systems, including orchestration, evaluation, and guardrails.

Designs and manages cloud infrastructure platforms using infrastructure as code, Kubernetes, CI/CD, and multi-cloud technologies. Responsibilities include improving developer experience and DevSecOps maturity, troubleshooting and optimizing platform reliability, implementing zero-downtime maintenance, automating processes, integrating security controls, documenting technical systems, and mentoring engineers. The role also drives scalability, cost optimization, availability, and continuous delivery across Reltio’s cloud services.

Own Reltio’s product marketing strategy, including positioning, messaging architecture, competitive intelligence, product launches, content strategy, field enablement, and customer journey campaigns. Partner with SAP, product, sales, demand generation, and partner marketing teams to communicate Reltio’s data unification and context intelligence value. Serve as a spokesperson through events, webinars, blogs, and thought leadership while driving measurable go-to-market impact.

Leads DevOps engineering teams and manages cloud infrastructure and foundational services across AWS, GCP, and Azure. Oversees infrastructure as code, Kubernetes, CI/CD pipelines, scalability, reliability, cost optimization, monitoring, troubleshooting, and cloud security. Partners with product, engineering, and security stakeholders while mentoring engineers and driving continuous improvement and modern DevOps practices.

Owns a roadmap for Reltio platform and IDE capabilities that reduce implementation time and complexity. Manages Reltio’s internal master data environment, improving entity coverage, matching, survivorship, governance, data quality, and agentic access. Leads a small team of analysts and implementation specialists while partnering with Engineering, Product, IT, and business stakeholders. Requires hands-on Reltio expertise, product management experience, SaaS or professional services implementation experience, and production MDM operations experience.

Customer Engineer provides technical support to customers, resolving complex issues related to data unification, and enhancing customer satisfaction through expert troubleshooting and collaboration with engineering teams.

Define and socialize end-to-end architecture for a multi-tenant, cloud-native data SaaS platform. Lead designs for streaming, low-latency query, multi-cloud deployments, service meshes, security/compliance, SRE practices, and AI/agent integration. Mentor senior engineers, run architecture reviews, and influence executives and customers to deliver secure, reliable, cost-efficient platform roadmaps.

Customer Engineer provides technical support to customers and partners, resolving issues and enhancing product usage through collaboration and expertise.