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Support product management for web apps: plan and execute web development projects, define scope and requirements, use analytics (SQL, GA4, Amplitude) and AI to inform strategy, own releases, coordinate QA, maintain Confluence documentation, and collaborate with cross-functional teams to deliver a seamless end-to-end customer experience.

Lead global vendor operations and capacity planning to ensure service, quality, and delivery targets. Monitor vendor performance and metrics, drive data-driven improvements, manage cross-functional initiatives, present results to leadership, and implement continuous improvement to scale fulfillment and reduce costs.