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Manage borrower communications and documentation through final loss mitigation stages. Track trial payment plans, ensure issuance of modification or liquidation documents, update servicing systems, coordinate with title companies/notaries/vendors, maintain compliance with investor/insurer/regulatory guidelines, and collaborate with internal teams to resolve issues and preserve accurate records.

Lead and execute third‑party vendor assessments, evaluate vendor control effectiveness, perform quality assurance, and produce assessment reports. Advise business leaders on remediation and risk acceptance, support regulatory exam prep, coach junior analysts, and help design/enhance GRC processes and tools to mitigate customer, financial, and reputational risk.

Senior Project Manager leading cross-functional agile delivery for Commercial Banking digital and data initiatives. Drive project planning, dependency coordination, release execution, status reporting, and stakeholder alignment for solutions including automation, AI/ML, APIs, and data analytics. Support business case development, POCs/pilots, roadmap sequencing, and organizational change management while operating in a matrix environment to ensure timely delivery and adoption.

Perform reconciliation and decisioning for loss mitigation files received from Front End Fulfillment. Complete decisioning workflow steps within timelines, ensure regulatory compliance, analyze borrower financials to determine optimal workout strategies, and verify accuracy of reported financial data.

Support execution of control monitoring and testing for Enterprise Technology & Security. Assess technology controls, monitor KRIs/KCIs, maintain RCSAs, document remediation, support audits, and evaluate controls across security, cloud, infrastructure, and DevSecOps environments.

Lead design, deployment, and optimization of the enterprise SASE platform (Netskope). Architect Zero Trust access, build policies (SWG, CASB, ZTNA, DLP), provide Tier III troubleshooting, integrate identity and cloud services, produce documentation, mentor engineers, and drive continuous improvement and vendor evaluations.

Design, build, and maintain automated network infrastructure across multi-cloud and hybrid-cloud environments. Develop automation using Itential, Terraform, Ansible, and Python; integrate cloud-native networking and security constructs; automate spine-leaf architectures and security controls; ensure high availability and visibility; mentor team members and collaborate cross-functionally to implement scalable network automation solutions.

Maintain general ledger balances and financial records for a student loan portfolio. Perform reconciliations, cash settlement and journal entries, month-end close support, develop procedures, ensure GAAP compliance, identify process improvements, and support accounting projects and reporting.

Hands-on payments compliance role managing merchant and third-party cases to ensure Visa, Mastercard, and Discover rule adherence. Tasks include investigating violations, maintaining audit-ready documentation, handling TPA registrations, tracking multiple cases, collaborating with Payments/Risk/Compliance teams, and using Excel and internal case tools for reporting and resolution.

Lead pricing and profitability analyses for unsecured consumer loans. Design and maintain pricing models, forecast and back-test performance, build automated dashboards, and provide pricing recommendations to stakeholders. Use internal, bureau, and market data to monitor credit and profitability trends, support data modernization and analytics initiatives, and present executive-level insights to optimize pricing and risk-adjusted returns.