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Contacts eligible blood donors by phone, email, text, and flyers to recruit recurring donations. Builds donor rapport, provides customer service and program education, enters donor information into databases, sends appointment reminders, follows recruitment policies, meets monthly outreach and booking metrics, and helps maintain blood donation inventory levels.

Contacts eligible blood donors by phone, email, text, and flyers to encourage recurring donations. Builds donor relationships, educates donors, schedules and reminds them about appointments, enters information into databases, meets monthly outreach and booking metrics, follows donor recruitment procedures, and supports stable blood donation inventory levels.

Provides customer service to donors by phone, email, live chat, and text. Resolves inquiries, updates donor accounts, de-escalates concerns, supports reception and mailroom coverage, schedules donor appointments, tracks rewards, and assists with management projects. Requires strong communication, multitasking, organization, basic computer skills, and the ability to use office equipment.

Provides customer support to donors through phone, email, live chat, and text. Resolves inquiries, updates account information, de-escalates concerns, schedules donor appointments, tracks rewards, and supports reception and mailroom coverage. The role also assists with management projects and requires accurate, timely case handling while meeting daily goals.

Supervises a team of 20 telerecruitment associates responsible for recruiting blood donors and meeting monthly production goals. Manages schedules, attendance, quality checks, coaching, onboarding, retraining, staff escalations, office operations, special projects, and process improvements. Coordinates with Marketing on promotions and supports implementation of call center technology. Visits donor centers and offsite events as needed.

Contacts eligible blood donors by phone, email, text, and flyers to encourage recurring donations. Provides donor education and customer service, schedules appointments, enters donor information into databases, sends reminders, follows recruitment policies, meets monthly outreach metrics, and helps maintain blood inventory levels.

Provides strategic and technical leadership for enterprise AI, machine learning, generative AI, and advanced analytics. Establishes AI roadmaps, standards, governance, and responsible AI practices; oversees model, agent, platform, and data solution development; and leads MLOps, infrastructure, optimization, and lifecycle management. Partners with executives and business leaders to deliver measurable outcomes, manages budgets and vendors, and builds high-performing AI/ML and analytics teams.

Analyzes business and user needs, documents application requirements, and develops process improvement solutions. Creates project plans, schedules, specifications, process models, data mappings, and data models. Serves as a liaison between business stakeholders, customers, vendors, and development teams throughout project planning and implementation. Facilitates discovery sessions, supports application design, tracks milestones, and mentors analyst team members while ensuring quality standards.

Evaluates process-improvement opportunities, business risks, costs, and returns to improve operational effectiveness. Gathers and documents application requirements, creates process and data models, develops technical specifications, and supports functional application design. Serves as a liaison between business stakeholders, development teams, vendors, and subject matter experts. Maintains project schedules, facilitates discovery sessions, and coordinates implementation through testing and production.

Executes blood donor recruitment programs within an assigned territory. Builds and manages relationships with donor drive chairpersons and business contacts, identifies new blood drive opportunities, schedules drives, and uses marketing materials and communication channels to achieve recruitment goals. Represents the organization at community events, manages territory resources and budgets, supports blood drive operations, and completes required reporting and administrative tasks.