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Leads daily Loan Servicing and Deposit Operations, overseeing service quality, compliance, risk controls, issue resolution, team development, performance metrics, process improvement, automation, technology partnerships, budgeting, and operational transformation. The role manages multiple teams and translates strategic priorities into executable operational plans while ensuring regulatory and internal standards are met.

Leads enterprise regulatory compliance and ethics for a financial institution and investment affiliate. Oversees the Compliance Management Program, Fair Lending, CRA, risk assessments, testing, monitoring, regulatory change management, complaint management, training, policy governance, and issue remediation. Reports to the Board and executive leadership, chairs the Compliance Committee, manages the compliance team, coordinates regulatory examinations, investigates ethical concerns, and partners with business leaders to strengthen risk management and compliance culture.

Own the ServiceNow platform vision, strategy, roadmap, governance, and enterprise delivery. Lead ITSM, ITOM, CMDB, asset management, integrations, data governance, reporting, and continuous improvement initiatives. Translate business needs into technical requirements, prioritize platform investments, oversee Agile execution, manage vendors and contracts, and advise senior stakeholders. Lead and develop cross-functional platform teams while driving automation, adoption, operational efficiency, and scalable enterprise capabilities.