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Leads SimpliSafe’s enterprise consumer insights function, owning quantitative and qualitative research across Marketing, Product, and Customer Experience. Establishes customer-truth standards, oversees research operations, vendors, and budgets, and translates market and customer data into strategic recommendations for product development, go-to-market, brand, and customer experience. Manages and develops a high-performing insights team while influencing executive decisions and advancing customer-centric, evidence-based decision-making.

Design, build, maintain, and own backend cloud systems for large-scale real-time video streaming and recording. Drive architecture and implementation, write and review code, mentor engineers, optimize performance, document systems, automate operations, and provide on-call support. The role requires extensive distributed-systems and cloud experience, deep video-streaming expertise, and technical leadership.

Leads SimpliSafe’s ecommerce product design organization, setting digital experience vision and strategy while managing designers and researchers. Owns ecommerce design system governance, design-to-code processes, and CMS/front-end replatforming support. Champions responsible AI adoption across design and research workflows, partners with Growth, Product, Engineering, Analytics, and Brand, and drives research- and experimentation-based UX improvements. Builds and develops high-performing teams, ensures brand and accessibility alignment, and delivers measurable customer and business outcomes.

Owns billing system administration and optimization across Zuora and order-to-cash applications. Designs controls, manages configurations and integrations, documents requirements and procedures, monitors process effectiveness, and recommends improvements. Partners with Finance, Tax, CX, eCommerce, and engineering teams on testing, releases, stakeholder approvals, and operational risk reduction. Establishes system administration standards and supports accurate, efficient billing and payment operations.

Lead and scale offline performance acquisition across TV, audio, influencers, mail and emerging channels. Own strategy, budget, attribution, testing roadmap, agency/in-house partnerships, creative optimization, reporting to leadership, and grow a team of channel managers and analysts to drive cost-effective subscriber growth.

Lead performance digital acquisition across paid search, social, display, video, affiliate and emerging channels. Own growth strategy, budget management, attribution/reporting, testing roadmap, in-house and agency leadership, and team development to drive cost-efficient customer acquisition and meet business KPIs.

As a Staff Software Engineer at SimpliSafe, you will lead the development of e-commerce solutions, mentor engineers, and enhance customer experiences through innovative software solutions. Your role includes collaborating across teams and leveraging modern technologies to ensure successful project delivery.

Lead analytics for paid digital acquisition channels (social, display, SEM), own KPI lifecycle and forecasting, partner with Marketing and agencies, design and measure experiments, automate reporting, and drive business improvements.

Lead and grow a data platform engineering team to design, operate, and migrate to a modern cloud lakehouse. Own platform roadmap, ingestion frameworks (batch/CDC/API), CI/CD, observability, cost/performance, vendor delivery acceptance, and legacy decommissioning while enabling self-service platform patterns.

The Principal Engineer will lead the Test Platform Services team, focusing on building validation systems, ensuring reliability and scalability, and fostering team growth.