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Provide 24x7 monitoring and event management for NIH infrastructure: investigate alerts, escalate to Tier 2, coordinate incident bridges, author outage communications and lessons-learned reports, and support proactive prevention and response activities.

Lead and support enterprise VMware virtualization environment: administer vCenter/ESXi, apply patches and DISA STIGs, automate with PowerCLI, develop SOPs, improve monitoring and processes, manage upgrades and DR participation, mentor team members, handle change management and incident queues, and communicate status to leadership and stakeholders.