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Designs and guides complex enterprise software implementations for strategic client engagements. Develops implementation best practices, knowledge-sharing frameworks, templates, fixed-scope packages, and integration improvements. Collaborates with Product, Engineering, Services, Sales, and Support teams to define scalable client solutions, provide architectural guidance, and perform hands-on technical implementation work. The role requires extensive SaaS architecture experience, enterprise application implementation expertise, and knowledge of cloud, middleware, APIs, security, and scalability.

Drive adoption, retention, and solution optimization across legal-industry client accounts. Monitor usage and engagement data, execute structured success plays, advise clients on product configuration and best practices, support post-deployment outcomes, and expand expertise across Intapp’s product suite. Act as a trusted advisor and internal customer advocate while identifying opportunities to improve client value.

Leads complex, cross-functional marketing projects from planning through completion; establishes governance, manages scope, risks, issues, dependencies, and stakeholder accountability; facilitates collaboration and reporting; and improves PMO methodologies, templates, and processes using Asana and related tools.

Leads commission accounting close, accruals, amortization, reconciliations, internal controls, and audit support under US GAAP and ASC 606. Manages the Varicent incentive compensation platform, SOX controls, system integrations, and process automation. Partners cross-functionally with Sales Operations, FP&A, Payroll, Legal, HR, and auditors while resolving commission issues. Oversees, coaches, and develops a team of three commission accounting professionals and leads related projects.

Develop and manage editorial strategy and client communications across audiences, channels, and marketing teams. Responsibilities include maintaining editorial calendars, aligning narratives, coordinating content launches, repurposing content, tracking engagement and editorial KPIs, and creating personalized customer lifecycle communications. The role also supports onboarding, feature adoption, product announcements, service updates, editorial governance, workflow automation, and cross-functional content processes.

Leads the profitability product portfolio across Intapp Time, Intapp Billstream, and Celeste capabilities. Owns the work-to-cash roadmap, AI-native product governance, commercial outcomes, and cross-functional execution. Builds and develops the product management organization, guides platform modernization, partners with Engineering, Services, Marketing, and Sales, and represents the product with clients, analysts, and partners.

Manage a portfolio of SaaS clients in the accounting and consulting sectors, helping them maximize product value, renew confidently, and expand platform use. Monitor adoption and health data, execute success plays, identify and remediate account risks, advise on configuration and integrations, and present metrics in business reviews. Partner with account, product, and development teams while serving as a trusted client advisor and customer advocate.

Lead the vision, roadmap, and delivery of DealCloud Activator and legal vertical applications. Manage product strategy, client discovery, prioritization, engineering backlogs, quarterly releases, AI and machine-learning enhancements, and build-versus-buy decisions. Partner with executives, clients, sales, marketing, and go-to-market teams to deliver CRM and deal-management solutions for law firms and professional-services organizations.

Manage client-facing projects from kickoff through closeout, ensuring delivery on schedule, within scope, and on budget. Coordinate internal teams, vendors, project resources, budgets, schedules, risks, and scope changes. Maintain project documentation and pipeline reporting, escalate issues to stakeholders, and oversee project handoff to operations. The role requires strong analytical, organizational, communication, scheduling, and project management skills, along with substantial enterprise software or professional services experience.

Owns end-to-end delivery of complex enterprise SaaS implementations, managing scope, budget, timelines, quality, risks, resources, vendors, documentation, and project closeout. Leads internal teams, coordinates third parties, manages client and executive stakeholders, facilitates steering committees, communicates project health, and drives mitigation plans. Requires strong project management, forecasting, communication, organizational, analytical, and conflict-resolution skills in virtual matrixed environments.