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Manages client relationships for Goldin.com, providing customer service, resolving issues, coordinating with internal teams, and supporting client satisfaction and retention. The role also identifies automation opportunities, prepares client and team reports, and manages multiple collectibles-industry accounts. Candidates should understand memorabilia, sports cards, and trading card games, with experience in e-commerce, collectibles, or related specialty markets.

The role involves developing scalable backend services using Python, optimizing performance, integrating AI features, and collaborating with cross-functional teams.

Own product strategy for assigned domains, translating customer and business needs into requirements, workflows, priorities, and success measures. Partner with business leaders, Product Managers, and Engineering throughout the product lifecycle. Lead cross-functional initiatives, resolve dependencies, assess opportunities and tradeoffs, support portfolio planning, and maintain alignment from problem definition through delivery and business readiness.

Leads global internal communications for Finance, Legal, and Growth, advising the CFO, CLO, and Chief Growth Officer. Develops strategic narratives, executive communications, change-management and crisis communications, global alignment, employee engagement events, communication playbooks, and measurement strategies. Partners with Corporate Communications, Marketing, Investor Relations, HR, Finance, and Legal to align internal messaging with corporate strategy, financial reporting, regulatory initiatives, and brand positioning.

Lead technical product execution for eBay's Anaplan financial planning solution. Design, build, and optimize connected planning models, manage integrations and data quality, guide consultants and model builders, support planning cycles, drive performance and UX improvements, and collaborate with Finance and Technology on roadmap, releases, and production readiness.

Build and deploy production-grade AI, ML, and intelligent automation solutions for Finance use cases. Design scalable systems, data pipelines, automation workflows, web apps, and intelligent agents; collaborate with Finance, Product, Engineering, and IT to deliver, monitor, and scale solutions that improve efficiency and controls.

Lead and scale end-to-end seller risk for eBay Live: set loss targets, build forecasting with Finance/Data Science, design lifecycle tiering and enforcement, customize live-specific detection, and drive investment in decisioning infrastructure, data pipelines, and operational workflows to balance growth and platform protection.

Lead eBay’s US Community, Social, and Influencer function, developing community-led growth strategies and scaling creator ecosystems that drive awareness, engagement, participation, loyalty, and commercial outcomes. Build programs for collectors, buyers, sellers, and enthusiasts, partner cross-functionally to grow eBay Live, establish performance measurement frameworks, and hire and mentor a high-performing team. Monitor creator economy, social commerce, and live commerce trends to identify opportunities.

Lead and mentor a cross-functional engineering team, ensuring high-quality software delivery, fostering team culture, and collaborating with stakeholders to drive strategic execution.

Leads end-to-end experience design for eBay’s Payments, Tax, and Monetization platform. Defines multi-quarter experience strategy, creates concepts, flows, prototypes, and polished designs, and aligns Product, Engineering, Finance, Risk, Legal, and senior leadership. Shapes product direction through research, data, experimentation, and storytelling; mentors designers; establishes design frameworks and standards; and advances AI-assisted design practices and scalable customer experiences.