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Lead and facilitate Agile Release Train execution (SAFe) for cloud-native, safety-critical FAA systems. Coordinate releases, manage cross-team dependencies and risks, oversee build/readiness and CI/CD activities, track program health via metrics, drive continuous improvement, and coach teams to ensure predictable delivery and compliance with engineering and release processes.

Manage and optimize CSD SharePoint sites and permissions, provide user support and troubleshooting, ensure Section 508 compliance, monitor taskers, develop operational calendars, draft SOPs and playbooks, support monthly newsletter content, and assist Power BI dashboard/reporting efforts.

Maintain and audit configuration items (servers, routers, circuits) in the CMDB, support change management in ServiceNow, produce audit reports, develop CM processes, and create dashboards and documentation to ensure baseline integrity across DISN.

Lead and coordinate integrated release plans across multiple Agile teams, serve as Scrum Master, enable CI/CD and DevSecOps practices, manage risks/dependencies, support PI planning and executive reporting, and ensure compliance with customer governance for Intelligence Community programs.

Monitor and triage alerts from endpoints, IDS/IPS, netflow and SIEMs; perform intermediate log and network analysis; document incidents; escalate to senior SOC staff; produce incident reports for customers and headquarters.

Lead ServiceNow initiatives across business functions: gather and translate requirements, manage implementations and integrations, run Agile ceremonies, coordinate cross-functional teams, oversee testing/UAT, produce executive communications, and support adoption and post-production support to ensure solutions meet organizational objectives.

Lead administration and support of Linux and Windows systems in classified environments: manage virtualization, cloud/hybrid infrastructure, OS hardening/STIG compliance, automation, backups, incident response, performance tuning, and user support while collaborating with DevSecOps, cybersecurity, and engineering teams to ensure availability and security.

Support and maintain secure, 24/7 network connectivity for Air Force RPA operations: install/upgrade/configure LANs/WANs and firewalls, troubleshoot networks, document systems, and support tactical C4ISR and video dissemination across secure networks.

Administer and secure Linux, Windows, and network systems in a DoD environment. Perform vulnerability scanning, apply STIGs, maintain RMF compliance, manage privileged access, handle classified materials, lead projects, and coordinate with information assurance and cross-sector teams.

Manage a 24/7 IT support operation and lead Linux System Administrators. Oversee ticketing and metrics, escalate off-hour issues, implement service improvements, train staff, troubleshoot root causes, coordinate cross-functional handoffs, brief senior leadership, and maintain AWS and COTS integration knowledge. Active TS/SCI and Security+ required.