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Monitors, maintains, and supports production systems and software to ensure stability, availability, performance, and compliance. Installs patches and upgrades, resolves or escalates incidents, performs root cause analysis, tracks system metrics, and reports stabilization trends. Develops expertise in supported applications, mentors junior staff, and leads application governance activities including continuity testing, impact analysis, attestations, audits, and regulatory inquiries.

Designs, develops, tests, deploys, and supports scalable Salesforce solutions using Lightning Web Components, Aura, Apex, Flows, REST APIs, and Salesforce data models. Responsibilities include SDLC participation, debugging, security and governance implementation, code reviews, Agile collaboration, CI/CD contribution, documentation, and mentoring junior developers.

Manage software engineering teams, oversee talent management, promote technological innovation, and ensure project execution aligns with business goals.

Leads site reliability engineering teams supporting mission-critical, high-availability platforms. Responsibilities include people management, incident response, production support, root-cause analysis, change and release management, monitoring and observability, disaster recovery, performance optimization, automation, governance, and 24/7 operational leadership. The role requires collaboration across application, infrastructure, security, and vendor teams while improving system reliability, scalability, resilience, and operational efficiency.

As a Senior Software Engineer, manage Genesys Cloud platform, develop IVR flows, API integrations, and perform system administration and troubleshooting.

Lead the architecture and development of enterprise Pega applications supporting banking onboarding, compliance, due diligence, and servicing workflows. Design case management, BPM, integrations, user interfaces, decisioning, and reusable components. Manage deployments through Git, Jenkins, CI/CD, and DevOps practices; troubleshoot production issues and tune performance. Collaborate across technical and business teams, participate in Agile ceremonies, mentor developers, and contribute to Pega modernization and generative AI initiatives.

Leads quality engineering efforts by designing automated testing strategies, scalable test frameworks, and CI/CD integrations. Provides technical direction, guides junior team members, manages testing risks and defects, addresses environment gaps, and delivers test reporting to technology, governance, risk, and business stakeholders. Collaborates with developers, product owners, QE analysts, and cross-functional teams to embed quality throughout the software development lifecycle and drive continuous improvement.

Design, develop, configure, and support Genesys Cloud CX contact center solutions for Treasury Management. Lead migrations from legacy platforms, build IVR and routing flows, implement Data Actions and API integrations, integrate bots/NLP and enterprise systems (CRM, ServiceNow), and provide technical guidance across architecture and engineering teams.

Develop valuation and forecasting models, including customer lifetime value, net present value, and offer economics, to guide marketing investments. Analyze customer, offer, channel, and marketing data; perform data preparation, exploratory analysis, modeling, validation, experimentation, and performance monitoring. Partner with marketing, finance, and data teams to communicate insights and support data-driven recommendations.

The Director of Enterprise Pipeline Engineering & Automation leads transformation initiatives within CTO by driving software and automation strategies, overseeing enterprise pipeline construction, and fostering a high-performing engineering organization.