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The Sales Associate drives sales and delivers personalized shopping experiences while managing store operations and customer relationships.

Lead and manage the Technical Design team for RTW from concept through final fit approval. Oversee tech packs, fit sessions, pattern and construction troubleshooting, cross-functional alignment, overseas production readiness, and process improvements (including Clo set/AI tools) to ensure consistent fit, quality, and on-time delivery.

Lead solution architecture for global omnichannel order management using IBM Sterling OMS. Design scalable integrations, document architecture, perform impact analysis, estimate costs, enforce standards, align roadmap, and communicate technical constraints across multi-brand, multi-region environments.

Drive end-to-end implementation and optimization of AI-driven customer care solutions. Gather requirements, design conversational logic and prompts, test and deploy AI features (Agent Assist, Copilot, Autopilot), monitor performance metrics, analyze transcripts, recommend improvements, support UAT and governance, and collaborate with operations, product, technology, training, analytics, and vendors to ensure successful adoption and performance.

Drive allocation strategies for Coachtopia and new initiatives, analyze and manage inventory at distribution and store levels, collaborate with planning partners and cross-functional teams, support allocation special projects, and improve processes and systems to boost financial performance.

Manage and grow major department store and online wholesale accounts, driving sales, profitability, assortment, and sell-through. Lead seasonal market efforts, oversee full order lifecycle, perform forecasting and OTB planning, analyze performance, and identify new business opportunities. Partner cross-functionally and mentor junior team members while executing data-driven account strategies. Travel approximately 3-4 times per year.

The Sales Associate III represents the Coach brand, delivering personalized shopping experiences, meeting sales goals, and supporting daily operations.

The Sales Associate II role involves providing luxury retail service, driving sales, building client relationships, and supporting store operations.

The Lead Supervisor I manages sales on the floor, coaches teams, analyzes sales data, fosters a customer-focused culture, and ensures compliance with company policies.

The Sales Support Associate serves customers by providing friendly interactions, operating the POS, managing stock levels, and supporting sales activities to enhance store efficiency.