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The Senior Digital Product Analyst defines requirements, user stories, and acceptance criteria; manages product backlogs; supports Agile planning; analyzes product data, customer feedback, and market trends; and partners with technology and business teams. The role leads acceptance testing and issue triage, researches contact center and IVA solutions, drives platform improvements and feature adoption, and communicates product performance and recommendations through documentation, presentations, dashboards, and reports.

Provides clerical and administrative support to managers, departments, and project leaders. Responsibilities include preparing documents, answering and directing calls, processing mail, maintaining files, scheduling meetings and appointments, coordinating calendars, ordering supplies, managing meeting minutes and project data, updating project plans, assisting with office equipment and new colleague setup, compiling reports, and handling confidential information.

Lead technical product initiatives by defining technical epics, user stories, and non-functional requirements; align stakeholders, guide engineering and architecture decisions, prioritize backlogs, remove technical roadblocks, and drive roadmap execution to improve scalability, performance, and reliability.

This role involves developing executive presentations, driving communication strategies, and collaborating with various departments to align messaging and performance goals.

Serve as the primary advisor to high-net-worth clients, managing client relationships and delivering tailored wealth strategies. Responsible for business development, compliance, and client satisfaction through comprehensive wealth planning.

The Administrative Assistant - Project Coordinator provides operational support, manages calendars, coordinates projects, and communicates with internal and external partners to enhance efficiency.

Lead development and execution of business line strategy for Private Wealth; define and monitor KPIs (acquisition, retention, profitability, engagement); collaborate with Corporate Finance and FP&A; translate analytics into actionable recommendations; manage external consultants and cross-functional projects; prepare strategic materials and plans for expansions, portfolio purchases, and acquisitions.

Lead deposit risk initiatives by monitoring risk systems, conducting initiative risk assessments for new products, supporting remediation and control testing, partnering with business and second-line risk functions, coordinating audit and regulatory documentation, and delivering risk reporting and insights to leadership to ensure regulatory compliance and strengthen controls.

Investigate suspicious transactions and fraud alerts, analyze fraud trends and monitoring rules, document findings, partner with internal teams and law enforcement, and recommend process and system improvements to reduce financial crime risk and ensure regulatory compliance.

Prepare and review SEC, regulatory, sustainability, and internal financial reporting for the Bank and subsidiaries. Support month/quarter/year close, analyze consolidated and entity results, maintain controls, respond to auditors and regulators, research accounting guidance, and identify process improvements to ensure accurate, compliant external reporting.