Provide first-line and second-line customer support for a SaaS legal practice management and accounting platform. Manage ticket queues, live chats, emails, calls, and screen-sharing sessions; investigate root causes, resolve issues, escalate appropriately, and maintain customer updates. Meet service-level and satisfaction targets while collaborating with support, customer, development, and third-party teams in a distributed environment.

The Account Executive will drive revenue growth at Actionstep by acquiring and expanding the customer base, achieving KPIs through sales activities and collaboration with marketing.