Leads day-to-day operations for multiple payments teams, including goal setting, training, coaching, escalation handling, quality review, policy enforcement, timecard approval, and process improvement. Resolves employee concerns, supports leadership, develops training materials and reports, and ensures production, compliance, and quality standards are met.

Supports financial and accounting operations, including financial reporting, budgeting, forecasting, payroll, reconciliations, month-end and year-end close, audits, tax filings, and internal controls. The role analyzes budget variances and financial trends, maintains accurate accounting records, improves processes, and collaborates with Human Resources on payroll, benefits accounting, and employee-related financial matters.

Consult with clients about debt settlement eligibility, explain program terms and risks, manage inbound and outbound sales calls, document interactions in a CRM, meet sales targets, and comply with applicable regulations. The role requires English-Spanish bilingual communication, call-center sales experience, customer objection handling, multitasking, and availability for evening or weekend shifts.