Provide white-glove IT support for employees and executives, manage hardware/software provisioning via Apple Business Manager and MDM, administer core SaaS platforms, maintain networks (Meraki), AV and video conferencing, coordinate device logistics and vendors, support office builds/moves and employee AI tool adoption, and deliver out-of-hours support as needed.

Manage a portfolio of high-net-worth clients as a trusted advisor, driving revenue growth through engagement, upselling, and collaboration across products while ensuring a high-touch service experience.