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Nexon

Simplified Chinese Player Support Specialist

21 Days AgoSaved
Hybrid
El Segundo, CA, USA
24-29 Hourly
Junior
24-29 Hourly
Junior
Gaming • Mobile
Provide native-level Simplified Chinese player support for escalated (T2+) tickets, investigate banned accounts with InfoSec, review outsourced tickets, translate and maintain support documentation, coordinate with internal and external partners, report player feedback and issues to Production, and test/request live-ops tool updates to improve player satisfaction.
Top Skills: ConfluenceGoogle SuiteJIRAExcelMicrosoft WordTableauZendesk
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