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The staff software engineer will lead technical design, develop AWS microservices and automation solutions, and mentor team members.

Manage a portfolio of mid-market healthcare customers, ensuring retention and expansion by leveraging EHR expertise and driving workflow optimizations.

Manage trial customers end-to-end to drive trial-to-paid conversions. Provide product guidance, demos, training, and sales workflow support (estimates, contracts, payments). Prioritize high-volume outreach, identify customer needs, increase feature adoption, and partner cross-functionally to improve activation and retention metrics.

The role involves implementing and improving the software development lifecycle (SDLC) using Jira and Confluence, configuring workflows, automating processes, and ensuring tool adherence across teams. Responsibilities include managing reporting, partnerships with engineering teams, and enabling effective product operations.

Lead category management and strategic sourcing for enterprise software and tools. Drive supplier performance, negotiate contracts, manage budgets, mentor the category team, partner with cross-functional stakeholders, and implement procurement best practices to optimize cost, reduce risk, and deliver measurable value.