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Lead Omnicell's enterprise conversion strategy to improve competitive win rates and accelerate platform adoption across health systems. Design playbooks, governance, and operating models; engage executives; partner cross-functionally (sales, product, marketing, implementation, customer success) to drive conversion, value realization, and long-term account expansion. Support strategic opportunities and ensure adoption of enterprise selling disciplines and performance metrics.

Design, build, test, deploy, operate, and improve cloud-hosted, Kubernetes-based microservices primarily using C#/.NET and Angular. Contribute to event-driven services (Kafka), AWS EKS operations, CI/CD, observability, and automated testing. Mentor engineers, perform code reviews (including AI-generated code), adopt AI-native workflows, and improve reliability, performance, and maintainability.

Partner with manufacturing and operations leaders to develop and execute people strategies. Coach managers, translate workforce data into actionable insights, support employee engagement and retention, lead workforce planning and organizational design, and collaborate with Total Rewards, Talent Acquisition, HR Operations, and People Relations. Build relationships with frontline and hourly employees and support shift-based schedules and site visits.

Manage digital engagement for ~2,000 pharmacy clients to drive adoption, retention, and satisfaction. Analyze usage and feedback, design scalable outreach campaigns, support platform migrations and change management, collaborate across teams, and monitor KPIs like NPS and adoption to inform strategy.

Lead a reconciliation team delivering onboarding, training, reporting, and reconciliation services to customers. Manage customer relationships, analyze reconciliation data, resolve claims and technical issues, maintain NetSuite case records, ensure HIPAA compliance, and train customers via webinars.

Translate commercial and customer data into actionable insights for sales, implementation, customer success, and service. Analyze performance, NPS/CSAT, installed base and retention, integrate external vendor data, support go-to-market strategy, document enterprise metrics, build executive-ready deliverables, and partner to operationalize dashboards and AI/ML outputs.

Lead a Growth & Strategic Analytics team to deliver commercial insights—quota modeling, territory planning, pipeline forecasting, installed base and product adoption analytics—integrating CRM and external healthcare data, managing vendors, enabling dashboards, partnering cross-functionally, and communicating insights to executives.

Responsible for leading complex client implementations, managing project scope, schedules and resources, and improving project management practices while mentoring other project managers.

Design, build, and maintain automated People data ingestion pipelines and analytics‑ready models. Support Databricks and Microsoft Fabric platforms, create certified Power BI datasets, enforce governance, monitor pipeline health, and enable trusted HR reporting and Workday readiness.

Provide onsite administration and support for Omnicell systems in a hospital pharmacy: manage system administration, reporting, optimization, training, troubleshooting/ minor repairs, coordinate upgrades, analyze inventory data, and maintain customer relationships to ensure effective system use and satisfaction.