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The Senior Risk Manager will manage data risks, develop risk management processes, and collaborate across multiple teams to ensure compliance and governance in Global Payments Networks.

Manage and coach a small team of Relationship Managers to meet loan origination goals; recruit and develop talent; grant credit exceptions within authority; directly manage a dealer territory through relationship building, application decisioning and negotiation; analyze performance data and implement operational improvements; handle schedules and escalations.

Lead a team building cloud-native back-end solutions and distributed microservices to meet regulatory needs. Mentor engineers, collaborate with product managers, design and deliver AWS-based containerized systems (Docker/Kubernetes), and occasionally write or review code.

Lead a team building cloud-based backend microservices and AI-enabled risk management products (AQuA). Design and deliver data pipelines, batch processing, APIs and integrations, collaborate with product managers, mentor engineers, evaluate and occasionally write code, and deploy solutions using cloud, container orchestration, databases, and modern languages.

Coordinate and facilitate Legal and Compliance Risk Office Hours for Card partners. Manage agendas, logistics, stakeholder engagement, SME alignment, documentation, and tools (SharePoint, Slack, tracking systems). Drive process improvements and ensure high-quality, auditable outputs across cross-functional risk discussions in a fast-paced environment.

Design marketing assets for the Velocity Black app, social media, paid media, newsletters, presentations, and PDFs. Research, select, and retouch visual assets while collaborating with design, content, and other stakeholders to maintain brand aesthetics and storytelling. Manage multiple deadlines and support ad hoc creative requests. MailChimp knowledge and experience commissioning photographers or illustrators are helpful.

Provides remote and in-person technical support for Windows and Mac laptops, mobile devices, passwords, software, and hardware. Resolves tickets, calls, chats, and service requests using remote access tools and ServiceNow, aiming for first-call resolution. Escalates issues as needed and trains or supports onboarding for new agents.

Leads strategic transformation of Capital One’s credit and financial risk management technology platforms. Oversees Product Managers and partners with Engineering and Design to deliver innovative, customer-centered, technology-driven solutions. Drives organizational alignment, business outcomes, risk mitigation, and transformation across the company’s lines of business.

Manage strategic relationships with enterprise travel partners, including executive stakeholders, to grow revenue, market share, and product adoption for Capital One Ads. Develop account plans, optimize portfolios using data analysis, navigate complex sales cycles, create customized solutions, and coordinate with Product and Revenue Management teams. Educate agencies and partners, deliver executive presentations, and build consensus across internal and external stakeholders.

Leads the global credit settlement risk function for a payment network, building risk frameworks, managing analysts and portfolio managers, overseeing collateral, collections, and recovery, and advising product and finance teams on emerging payment risks. The role owns program execution, regulatory compliance, operational resilience, continuous improvement, and executive stakeholder communication while supporting sustainable global growth.