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Leads independent commercial credit reviews, transactional testing, targeted risk assessments, portfolio analysis, and credit policy evaluation. Identifies emerging risks and process gaps, communicates findings to executives and regulators, supports monitoring and business assessment reports, and partners with stakeholders across Capital One and Brex. Requires extensive transactional credit experience, strong financial analysis, leadership, communication, and risk management skills.

Consult with business partners to identify learning needs for technical audiences and independently manage the full learning lifecycle. Design, deliver, evaluate, and iteratively improve scalable learning programs using learner feedback, impact data, and an MVP-first approach. Build stakeholder relationships, influence recommendations, manage multiple initiatives in a matrixed environment, and collaborate with Learning & Development colleagues to share best practices and improve delivery efficiency.

Lead software engineering projects and developers building distributed microservices, full-stack systems, cloud-based solutions, and generative AI conversational experiences. Collaborate with product managers, address regulatory needs, evaluate and write code, mentor engineers, and apply technologies including Python, Go, Node.js, AWS, Docker, Kubernetes, SQL, and NoSQL databases.

Manage OneTag platform onboarding, tag stewardship, data quality and observability, and process optimization for Consumer Behavior Analytics. Partner with product and technology teams to improve onboarding, establish preventative and detective data controls, and replace manual workflows with scalable automation. Lead cross-functional alignment, communicate progress and risks, resolve ambiguity, and advance enterprise frameworks, compliance workstreams, and stewardship initiatives.

Build and manage relationships with 60–80 auto dealerships while supporting outside sales managers. Serve as the first contact for underwriting and funding issues, make outbound and inbound dealer calls, develop strategic territory plans, guide deals through funding, and monitor progress toward production goals. The role requires strong communication, customer service, analytical, and business-to-business sales skills, with an initial five-day in-office training schedule and occasional weekend coverage.

Provides legal counsel to retail bank branches, cafes, and customer complaints operations. Advises on branch servicing, complaint responses, disputes, compliance and operational errors, regulatory and litigation trends, and standardized compensation responses. Partners with compliance and business teams to investigate complaints, translate legal requirements into business guidance, and identify strategic insights across customer trends and regulatory developments.

Leads operational readiness for client onboarding, validates workflows and procedures, provides production support, resolves payment-network issues, manages operational risks, and drives process improvements. Uses Excel and Google Sheets for pivot tables, data aggregation, trend analysis, and root-cause investigation. Builds subject-matter expertise, evaluates operational solutions, and collaborates with technical teams and business leaders to support digital payment ecosystems.

Lead enterprise data governance, privacy compliance, platform migration, and change-management initiatives for Consumer Behavior Analytics. Own the Data Ownership & Governance Controls process, support the Consumer Digital Behavior Data Product, partner with Product and Engineering, manage data stewardship and remediation, and communicate milestones, risks, and blockers to leadership and cross-functional stakeholders.

Lead strategic enterprise technology projects and manage the front-end technology backlog lifecycle. Coordinate stakeholders, prioritize and route initiatives, oversee scope, timelines, budgets, risks, and delivery plans, and translate technical information into executive reporting. Improve PMO processes, establish operating norms, maintain accountability, and provide strategic thought partnership to project customers and senior leaders.

Leads high-priority strategic projects for Capital One’s Retail Bank Channels & Operations organization, partnering with executives and cross-functional teams on initiatives such as Discover integration, physical footprint, and servicing strategy. The role develops growth and profitability strategies, facilitates planning and prioritization, tracks initiative progress, manages and mentors team members, and uses quantitative and qualitative analysis to drive decisions and results.