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Lead end-to-end client implementations for PBM and/or Navigation, manage project plans, timelines, cross-functional teams, client communication, risk mitigation, documentation, and handoffs. Coordinate technical integrations with data teams, use PM tools and AI-enabled workflows, and drive post-implementation reviews for continuous improvement.

Manage a team of analysts for PBM analytics, driving insights and scalable data products. Partner with business leaders for effective reporting and analysis.

The Senior Software Engineer will design and develop the PBM adjudication platform, mentor junior engineers, and maintain production systems using various technologies.

Lead AI integration and full-stack development across the platform, rapidly prototype and ship production-quality features using Node.js, React, TypeScript, Ruby, GraphQL and Postgres, ensure secure handling of healthcare data, set technical standards, and mentor engineering team members.

Design, build, and maintain dbt-based analytics-ready data models and curated data marts powering a PBM financial risk engine. Onboard and optimize claims, pricing, contract, and utilization data, implement data quality controls, support forecasting and risk metrics, and enable advanced analytics and ML operationalization for finance and underwriting stakeholders.

Lead and scale the PBM Client Success team to drive retention, renewal, upsell, and client satisfaction. Build PBM-specific strategy, playbooks, processes, and KPIs; oversee escalations and executive relationships; partner cross-functionally on product, implementation, and analytics; manage onboarding, training, and team performance.

Responsible for full-cycle recruiting focusing on technical roles and corporate functions, shaping strategy, improving processes, and leveraging AI in talent acquisition.

The Director of Client Success will lead the CS team within PBM, focusing on client retention, satisfaction, and strategic growth through operational excellence and cross-functional collaboration.

The Director of Client Success will lead the Client Success team in the PBM sector, ensuring client retention, satisfaction, and growth through strategic planning and operational processes.

Manage key client relationships in the Pharmacy Benefit Management sector, ensuring high-quality service delivery and client satisfaction while coordinating with internal teams and leading client interactions.