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Manage key PBM client relationships, oversee contract deliverables and operational inquiries, lead client meetings, support implementations and open enrollment, resolve benefit and claims issues, coordinate internal teams and vendors, identify risks and trends, and provide consultative recommendations to improve client satisfaction and pharmacy benefit outcomes.

Manage day-to-day relationships for an assigned portfolio of pharmacy benefit management clients. Responsibilities include resolving inquiries and escalations, facilitating client meetings and education sessions, supporting onboarding and open enrollment, tracking contractual deliverables, coordinating internal and vendor teams, and improving operational processes. The role requires strong PBM knowledge, client management, communication, presentation, organization, and problem-solving skills.

Leads and coaches an infrastructure engineering team while owning AWS, EKS, Terraform, Helm, GitOps, CI/CD, managed data services, security controls, observability, backups, disaster recovery, and on-call operations. The role manages the infrastructure backlog, partners with cross-functional leaders, writes and reviews infrastructure code, supports compliance reviews, and establishes AI-assisted engineering practices.

Own and extend Rightway’s commercial systems, especially Salesforce, by building Apex, Lightning Web Components, integrations, automations, and AI-powered tools. Improve commercial data quality, connect systems to the central data warehouse, and deliver solutions for sales and client success teams. The role is the first dedicated commercial systems engineer, with potential to mentor and manage future team members.

Leads FP&A and strategic finance, owning integrated financial models, budgeting, forecasting, cash planning, scenario analysis, board and investor reporting, SaaS and healthcare metrics, headcount planning, and finance team development. Partners with executives, department leaders, and Accounting to guide decisions, improve accountability, and support fundraising and diligence.

The Director of Consultant Relations manages and expands relationships with healthcare and employee benefits consultants to generate business opportunities and improve sales conversion. Responsibilities include developing consultant engagement plans, positioning PBM and care navigation solutions, collaborating with Sales, Client Success, and Marketing, incorporating market feedback into go-to-market strategies, traveling to meet consultants, resolving partner issues, and analyzing Salesforce data to guide growth decisions.

Build and maintain scalable dbt-based data models and analytics-ready datasets for pharmacy benefit management and care navigation. Translate healthcare workflows into auditable data products, implement data quality testing and reconciliation, optimize warehouse performance, and establish documentation, lineage, governance, CI/CD, and observability practices. Collaborate with technical and business teams to support reporting, financial analysis, self-service BI, and future AI-enabled analytics capabilities.

Leads enterprise sales of Rightway’s PBM solution to self-funded employers, TPAs, brokers, consultants, and coalitions. Responsibilities include prospecting, channel development, complex deal management, pricing and solution design, RFP and finalist presentations, contract negotiation, cross-functional coordination, Salesforce forecasting, and client onboarding support. The role requires deep PBM economics knowledge, strong broker and consultant relationships, profitable growth experience, and approximately 30% travel.

Own the vision, roadmap, delivery, and operational readiness of Rightway’s pharmacy claims adjudication platform. Lead requirements, backlog prioritization, testing, claim certification, migration, rollout, and KPI tracking while partnering with engineering, operations, clinical, legal, compliance, and client success teams. Ensure accurate, scalable, and regulatory-compliant claim processing across eligibility, coverage, pricing, rejections, overrides, coordination of benefits, and future Medicare lines of business.

Leads strategic partnership and channel growth for a healthcare benefits company. Responsibilities include identifying and developing aggregator relationships, managing commercial processes from discovery through contracting, negotiating pricing, overseeing partnership managers, collaborating on partner implementation and account growth, informing product strategy, and maintaining Salesforce pipeline visibility. The role requires extensive healthcare or benefits consulting experience, PBM expertise, strong commercial leadership, and travel as needed.