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Leads enterprise software architecture, engineering delivery, technical standards, and organizational modernization. The role manages architects, technical leads, engineering managers, and cross-functional teams while ensuring scalability, performance, security, reliability, observability, and predictable delivery. It also establishes KPIs, mentors engineering leaders, modernizes legacy platforms into cloud-native architectures, and partners with Product, QA, DevOps, and Infrastructure teams.

Manage full implementation lifecycle for small to mid-range behavioral health software projects. Own customer relationships, timelines, status reporting, resource planning, risk assessment, and cross-functional coordination to ensure delivery, adoption, and customer satisfaction. Provide standard project guidance and initial analyses, then transition implementations to support.

Deliver consulting services across Qualifacts EHR platforms to assess workflows, scope and lead system optimization engagements, manage full project lifecycle, create recommendations and deliverables, support training and documentation, drive non-recurring services revenue, and collaborate cross-functionally to improve customer satisfaction, retention, adoption, and operational outcomes. Travel 302% for onsite engagements and events.

Configure, enroll, and maintain EDI clearinghouse integrations for EHR and RCM software customers. Co-facilitate concurrent RCM implementations, analyze billing workflows, configure systems, train clients, resolve inquiries, and communicate project updates. The role requires knowledge of EHR implementation principles, revenue cycle management, medical or behavioral healthcare billing, software configuration, and clearinghouse relationships, along with the ability to coordinate projects and delegate tasks.

Own customer account health, satisfaction, engagement, adoption, renewals, and expansion opportunities. Gather customer intelligence, identify business needs and churn risks, manage escalations, and coordinate internal follow-up. Build relationships with showcase customers, support training and marketing events, conduct strategic business reviews, and deliver departmental KPIs. The role requires strong communication, organization, analytical, presentation, project management, and customer relationship skills, with travel up to 25%.

Design, deliver, and measure sales onboarding and ongoing enablement programs. Manage enablement content and platforms, partner with Sales, Marketing, and Product, facilitate training (live and asynchronous), and use metrics to improve ramp time and sales performance.

The Business Development Representative generates leads for the marketing and sales team, qualifies prospects through calls and emails, and supports the sales pipeline with Account Executives.

The Enterprise Account Manager will manage relationships with enterprise clients, ensuring satisfaction and identifying growth opportunities.

Guide customers through revenue cycle implementations from kickoff to go-live: assess billing workflows, configure EDI/RCM/EHR settings, perform payer testing, train users, document requirements, and resolve billing/EDI issues to ensure successful adoption.