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Provide Tier 1 phone, email, and chat support for healthcare software customers. Diagnose and troubleshoot technical issues, document and verify defects, collaborate with internal teams, test product releases, and recommend enhancements based on customer feedback. The role requires clear communication, customer advocacy, problem-solving, and familiarity with Microsoft operating systems, Salesforce, Microsoft Teams, and basic SQL. Schedule coverage is Monday through Friday between 7 AM and 7 PM CST.

Provides Tier 1 phone, email, and chat support for healthcare software customers. Troubleshoots and diagnoses issues, documents defects for development teams, tests new features, collaborates cross-functionally, and recommends product enhancements based on customer feedback. Builds strong customer relationships while delivering clear, empathetic resolutions. Requires at least one year of technical help desk or support experience and familiarity with Microsoft operating systems, Salesforce, Microsoft Teams, and basic SQL.

Provides Tier 1 phone, email, and chat support for healthcare software customers. Troubleshoots and diagnoses issues, documents defects for development teams, tests product releases, collaborates cross-functionally, and recommends product improvements based on customer feedback. The role requires strong communication, technical problem-solving, customer advocacy, and the ability to work an eight-hour schedule between 7 AM and 7 PM CST.

Onboard customers to HealthStream products by managing implementation phases, configuring deployments, providing technical and operational guidance, delivering training, troubleshooting web-based software, and managing project scope and expectations. Maintain project documentation, status reports, metrics, and customer satisfaction while collaborating with project managers and database administrators to resolve defects and support successful product launches.

Design, develop, and maintain Salesforce managed packages using Apex, Lightning Web Components, Flows, integrations, and metadata-driven configuration. Own complex features across architecture, packaging, testing, deployment, and subscriber-org support. Troubleshoot production issues, make technical decisions, review designs, mentor developers, and collaborate with security, infrastructure, database, customer service, and operations teams. Apply Salesforce development, cloud, database, DevOps, security, and software architecture best practices.

Provide Tier 1 phone, email, and chat support for healthcare software customers. Troubleshoot and diagnose issues, document verified problems for development teams, test new features, and collaborate cross-functionally to resolve customer concerns. The role emphasizes clear communication, customer advocacy, product knowledge, and identifying enhancement opportunities through customer feedback. Candidates need at least one year of technical help desk or support experience and must work a flexible weekday schedule covering 7 AM to 7 PM CST.

Owns strategy, roadmap, discovery, prioritization, and iterative delivery for products serving academic institutions and clinical education programs. Translates higher education administration and clinical placement needs into product requirements, user stories, releases, and measurable outcomes. Collaborates with design, development, QA, support, and academic customers; manages product metrics, risks, resources, and stakeholder alignment. Requires substantial health science higher education leadership experience, clinical or experiential education expertise, and familiarity with accreditation and software development practices.

Owns and evolves HealthStream’s User Groups and Innovation Council programs, including strategy, planning, participant recruitment, engagement, communications, events, measurement, and continuous improvement. Builds scalable processes, playbooks, and workflows; partners with marketing, customer success, executives, and cross-functional teams; analyzes feedback and engagement data; and identifies opportunities for new customer programs.

Provide Tier 1 phone, email, and chat support for HealthStream customers. Troubleshoot and diagnose technical issues, document defects for development teams, test new features, and recommend product enhancements using customer feedback and data. Build strong customer relationships, communicate solutions clearly, and collaborate cross-functionally to deliver a seamless customer experience.

Sells healthcare compliance e-learning courses and SaaS products to healthcare organizations and C-level executives. Responsibilities include prospecting, qualification, product demonstrations, consultative selling, negotiations, closing, account retention, renewals, upselling, territory planning, pipeline management, and competitive strategy. The role requires meeting sales quotas, building trusted stakeholder relationships, collaborating with account teams, maintaining product certification, and traveling 25%–40% for client meetings and conferences.