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Lead Operational Excellence to improve end-to-end order flow by using data, root-cause analysis, and frontline feedback to design, pilot, and scale process and system improvements. Partner cross-functionally to strengthen standard work, SLAs, workforce planning, training, UAT, and adoption while coaching a team and delivering measurable performance improvements.

Lead and develop a team of Salesforce administrators and developers; own platform operations, incident management, releases, environment strategy, and deployments; enforce CoE governance, security, and compliance; act as a player-coach during critical incidents; collaborate with the Salesforce Architect and Sr. Manager to execute the platform roadmap and mitigate risks.

The Senior Quality Engineer ensures quality compliance in medical device manufacturing, leads investigations and CAPA activities, and drives continuous improvement by applying structured problem-solving techniques.