Serve as strategic partner to enterprise buyers, combining trusted-advisor relationship building, technical onboarding (SSO, integrations, automation), and value management. Translate use cases into platform configurations, run KPI discovery and ROI modeling, drive renewals and expansion, and use AI and analytics to surface adoption gaps and recommend workflow improvements.

The Content and Editorial Manager leads the creation, governance, and execution of content across channels, ensures brand messaging consistency, manages crisis communications, and mentors content resources in a regulated B2B environment.